Hevin Gilyard
Columbus,GA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross and Blue Shield
Columbus , GA
01.2019 - 07.2020
- Answered up to 40 incoming calls in busy, fast-paced global call center.
- Increased productivity by staying on top of call scripts and maintaining control over direction of conversations.
Customer Service Representative
Planet Fitness
Columbus, GA
07.2018 - 01.2019
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Exceeded sales goals by 40% to increase revenue and facilitate selling of gym membership.
- Established customer contracts and warranties as part of administrative aspects of sales.
Front of House Team Member
Chick Fil A
Columbus, GA
07.2017 - 01.2018
- Mentored new team members on POS system operation, customer service strategies and increased sales goals.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Store Associate, Cashier
Publix
Columbus, GA
08.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
High School Diploma -
Early College Academy of Columbus
Columbus, GA2017
Skills
- Communication
- Teamwork
- Training development aptitude
- Good listening skills
- Appointment Scheduling
- Complaint resolution
- Multi-line phone talent
- Professional telephone demeanor
- Administrative support
Timeline
Customer Service Representative
Anthem Blue Cross and Blue Shield
01.2019 - 07.2020
Customer Service Representative
Planet Fitness
07.2018 - 01.2019
Front of House Team Member
Chick Fil A
07.2017 - 01.2018
Store Associate, Cashier
Publix
08.2016 - 01.2017
High School Diploma -
Early College Academy of Columbus
Similar Profiles
Tonya Y. Perkins, MD, MS, FACOGTonya Y. Perkins, MD, MS, FACOG
Medical Director, Commercial Health Benefits, East Region at Anthem Blue Cross and Blue ShieldMedical Director, Commercial Health Benefits, East Region at Anthem Blue Cross and Blue Shield
Evelyn NtumyEvelyn Ntumy
Nurse Case Manager SNR at Anthem Blue Cross and Blue ShieldNurse Case Manager SNR at Anthem Blue Cross and Blue Shield
Dianne MooreDianne Moore
Member Services at Anthem Blue Cross And Blue ShieldMember Services at Anthem Blue Cross And Blue Shield
Nicole RowlesNicole Rowles
Customer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue ShieldCustomer Care Rep III/Subject Matter Expert at Elevance Health, Anthem Blue Cross and Blue Shield
Kimberlee PetersonKimberlee Peterson
Leasing Consultant at RangeWaterLeasing Consultant at RangeWater