Hewson Isaac Gravley
Greenwood,SC
Summary
- Experienced IT Technician, and Computer Systems Engineer with over 5 years of experience in Computer Science. Excellent reputation for resolving problems and improving our rapidly growing technologically driven world.
- Expert Operator experienced in server monitoring, troubleshooting and technical support. Installs updates, checks permissions and verifies operational details. Detail-oriented and systematic with organized approach and positive attitude.
- Certified, and proven Information Technology Professional with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of systems repair.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Senior Assistant IT Support Engineer
Lonza Pharma & Biotech
Greenwood, South Carolina
Feb.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Recommended new and replacement hardware and software purchases.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
IT Systems Engineer
Xerox
Greenwood, SC
12.2021 - 01.2022
- Monitoring alerts for network devices, servers, virtual machines, and workstations
- Responding to alerts, and restoring connectivity on various devices.
- Working with various operating systems, primarily windows servers.
- Monitoring the phone systems, and receiving calls to diagnose, and resolve issues with various customers.
Business Analyst
New York Department Of Labor
Greenwood, SC
04.2021 - 10.2021
- Provided assistance with unemployment claims regarding the PUA Covid checks.
- Provided assistance filling out paperwork to certify weekly benefits.
- Handled a high call volume, 40+ calls daily.
- Handled various irate callers, and threat calls.
- Helped identify and resolve fraudulent PUA claims.
Tax Associate
TurboTax
Greenwood, SC
01.2021 - 04.2021
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Assisting with filing taxes using the TurboTax software
- Handled a high call volume
- Remote support using Remote Desktop
- Software installation
- Software license activation
Lead IT Technician - Senior Systems Engineer
Gravley IT Solutions
01.2018 - 12.2020
- Conducted diagnostic procedures to determine the root cause of customer problems and provide accurate repair recommendations.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Investigated and corrected mechanical problems with machinery such as hardware and software.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Education
Associate of Applied Science - Computer Technology
Piedmont Technical College
Greenwood, SC12.2020
High School Diploma -
Hopewood Academy
Greenwood, SC06.2018
Skills
- Technical Analysis
- Firewalls, VPNs and security products
- Cloud Computing
- Cloud services
- Virtualization
- Network security
- Web Security
- Technical Support
- Hardware repair
- Malware analysis
- Troubleshooting
- User support
Certification
IT Fundamentals
Instructor Imran Afzal
COM-6 Computer Technician Certificate
Piedmont Technical College
Call Center Training
Instructor Sinan Cetiner
Timeline
Senior Assistant IT Support Engineer
Lonza Pharma & Biotech
Feb.2022 - Current
IT Systems Engineer
Xerox
12.2021 - 01.2022
Business Analyst
New York Department Of Labor
04.2021 - 10.2021
Tax Associate
TurboTax
01.2021 - 04.2021
Lead IT Technician - Senior Systems Engineer
Gravley IT Solutions
01.2018 - 12.2020
Associate of Applied Science - Computer Technology
Piedmont Technical College
High School Diploma -
Hopewood Academy
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