Heydenreich Jenna
Talihina,OK
Summary
Dedicated professional with experience as a KiBois Area Transit Driver, excelling in passenger assistance and guest relations. Demonstrates patience and tolerance while ensuring safety and comfort. Maintain accurate records, contributing to operational efficiency and reliability in service delivery.
Overview
4
4
years of professional experience
Work History
KiBois Area Transit Driver
Kibois Community Action
Talihina, OK
04.2024 - Current
- Assisted passengers with boarding and disembarking, ensuring comfort and safety.
- Monitored vehicle condition, reporting maintenance needs promptly to ensure reliability.
- Maintained accurate records of routes, stops, and passenger counts for operational efficiency.
- Communicated effectively with dispatch to coordinate schedules and address service issues.
Certified Nursing Assistant
Tidwell Living Center
Wilburton, OK
12.2021 - 03.2024
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with healthcare team to develop individualized care plans for optimal patient outcomes.
- Documented patient information accurately in electronic health records for effective communication among staff.
- Educated patients on post-discharge care instructions, promoting adherence and recovery success.
Education
Bachelor of Science - Social Work
East Central University
Ada, OKAssociate of Science - Psychology/Sociology
Eastern Oklahoma State College
Wilburton, OK05.2025
Skills
- Passenger assistance
- Patience and tolerance
- Emergency procedures
Timeline
KiBois Area Transit Driver
Kibois Community Action
04.2024 - Current
Certified Nursing Assistant
Tidwell Living Center
12.2021 - 03.2024
Bachelor of Science - Social Work
East Central University
Associate of Science - Psychology/Sociology
Eastern Oklahoma State College