Heydi Gaitan
Franklin,KY
Summary
Responsible waitress with 6 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Friendly waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
3
3
years of professional experience
Work History
Waitress
31 W Bar and grill
Franklin , KY
10.2023 - Current
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties. Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
Shipping and Receiving
Tractor Supply Distribution Center
Franklin, KY
04.2022 - 10.2022
- Verified counts against shipping and receiving documents to ensure accuracy.Collaborated with supervisors to identify improvements in shipping and receiving processes.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Reviewed transportation and shipping tags to verify accuracy of inventory counts.Directed receiving, storage, and stocking areas. Trained new employees on shipping procedures and best practices.
- Prepared shipping packages by printing packing labels and verifying orders. Organized finished products and materials for storing, shipping and processing.
Waitress
El Mazatlan Authentic Mexican Restaurant
Franklin , KY
06.2021 - 02.2022
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions, and recommended specials to increase profits. Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Some College (No Degree) -
Southcentral Kentucky Community And Technical Coll
Bowling Green, KYSkills
- Shipping and receiving understanding
- Shipping and Receiving Packages
- Shipping and receiving processes
- Receiving operations
- Merchandise Receiving and Handling
- Stocking and Receiving
- Shipping and Receiving Oversight
- Receiving support
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Menu knowledge
- Liquor, wine, and food service
- Cash Handling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Waitress
31 W Bar and grill
10.2023 - Current
Shipping and Receiving
Tractor Supply Distribution Center
04.2022 - 10.2022
Waitress
El Mazatlan Authentic Mexican Restaurant
06.2021 - 02.2022
Some College (No Degree) -
Southcentral Kentucky Community And Technical Coll
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