Heyli Hernandez
Orlando
Summary
Seeking a customer service role where I can utilize my expertise in resolving complex issues and exceeding customer expectations. Passionate about delivering timely and empathetic support to customers, aiming to enhance their overall experience.
Overview
4
4
years of professional experience
Work History
Agent
Air Force Fun Helicopter Tours
Orlando
11.2024 - Current
- Helicopter Agent -assist guest on tours
- Customer service
- Ticket agent
Reservation Agent
Bluegreen Vacations
03.2024 - 11.2024
- Reservation Agent is responsible for providing customer service and assistance in booking reservations for travel, lodging, or other services.
Front Desk Agent
Marriott
02.2022 - 03.2024
- Front desk office agents are responsible for taking care of the customers. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents and firm logistics.
Education
home healthe aid - Nursing assistant
florida health care academy
ged -
colonial high school
Skills
- Bilingual English and Spanish
- Data Entry
- Front Desk
- Customer Guest Service
- Computer Skills
- Travel and Leisure Specialist
Activities
I have good communication skills and have patience and the ability to understand clients. The perspective of active listening is important and adapting to the work to have a great positive impact. My passion is showing empathy and respect as a customer service agent.
Timeline
Agent
Air Force Fun Helicopter Tours
11.2024 - Current
Reservation Agent
Bluegreen Vacations
03.2024 - 11.2024
Front Desk Agent
Marriott
02.2022 - 03.2024
home healthe aid - Nursing assistant
florida health care academy
ged -
colonial high school