Heylin Medina Chicas
JBER,AK
Summary
Results-driven Server Manager with expertise in employee training and team leadership at Bb.q Chicken and Oya Sushi. Proven ability to enhance customer service through effective communication and menu knowledge. Skilled in operational management, ensuring high service standards and exceptional dining experiences. Bilingual in Spanish, promoting inclusive guest interactions.
Overview
3
3
years of professional experience
Work History
Child Care Assisant
Child Development Center Talkeetna
07.2025 - Current
- Assisted in implementing daily activities to promote physical and emotional development of children.
- Maintained a safe and clean environment, adhering to health and safety regulations.
- Monitored children's behavior, providing guidance and support to foster positive interactions.
Food Service Operations Manager
Bb.q Chicken
12.2023 - 04.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated multiple teams within the workplace to ensure optimal product and service
- Performed and delegated work to staff, setting priorities and goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Produced SOPs for workplace procedures and optimized productivity through mentorship and experience.
Point-of-Sale Representative
The Hub Asian Food Court
03.2023 - 01.2025
- Trained and mentored new emoployees to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with store managers to ensure that POS procedures were followed correctly.
- Operated station efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Analyzed sales trends over time to identify areas where improvements can be made.
Education
Bachelor of Science - Aerospace Engineering
University of Alaska Anchorage
Anchorage, AKSkills
- Team supervision, task delegation, workflow coordination
- Distinguished interpersonal communication skills
- High multitasking and memory capacity
- Availability and consistency
- Time management
- Experienced staff trainer
- Native Spanish and English proficiency
- Fast paced environment adaptability
- Adaptability and flexibility
- Contributes positively to workplace environment
Languages
Spanish
Native/ Bilingual
Timeline
Child Care Assisant
Child Development Center Talkeetna
07.2025 - Current
Food Service Operations Manager
Bb.q Chicken
12.2023 - 04.2025
Point-of-Sale Representative
The Hub Asian Food Court
03.2023 - 01.2025
Bachelor of Science - Aerospace Engineering
University of Alaska Anchorage