Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heylin Medina Chicas

Windsor Mill,MD

Summary

Dynamic Server Manager with a proven track record at Bb.q Chicken and Oya Sushi, excelling in employee training and team supervision. Adept at enhancing customer service through effective communication and menu expertise. Successfully elevated dining experiences while managing staff priorities, ensuring high service standards, and operational excellence. Fluent in Spanish, fostering inclusive interactions.

Overview

2
2
years of professional experience

Work History

Server Manager

Bb.q Chicken
Ellicott City, Maryland
12.2023 - 04.2025
  • Trained and familiarized new servers with the restaurant's operations and culture.
  • Supervised activities in the dining room, and support staff to maintain the highest service levels.
  • Delegated work to staff, setting priorities and goals.
  • Managed tables throughout the dining room to execute service at the highest level.
  • Directed and assisted in general dining room cleaning and sanitation.

Server

Oya Sushi
Woodstock, Maryland
01.2024 - 01.2025
  • Informed customers of daily specials and signature menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees on restaurant procedures and plating techniques.

Cashier

The Hub Asian Food Court
Catonsville, Maryland
03.2023 - 01.2025
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.

Education

Some College (No Degree) - Bussines Administration

Howard Community College
Columbia, MD

Skills

  • Team supervision, task delegation, workflow coordination
  • Distinguished interpersonal communication skills
  • High multitasking and memory capacity
  • Availability and consistency
  • Time management
  • Experienced staff trainer
  • Native Spanish and English proficiency
  • Fast paced environment adaptability
  • Adaptability and flexibility
  • Contributes positively to workplace enviornment

Languages

Spanish
Native/ Bilingual

Timeline

Server

Oya Sushi
01.2024 - 01.2025

Server Manager

Bb.q Chicken
12.2023 - 04.2025

Cashier

The Hub Asian Food Court
03.2023 - 01.2025

Some College (No Degree) - Bussines Administration

Howard Community College

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Heylin Medina Chicas