Heather Hartwell
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for adaptability and taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings fresh perspective and strong commitment to quality and success.
Overview
24
24
years of professional experience
Work History
Territory Area Manager
Enviro-Master NVA
02.2026 - Current
- Prospected and set up accounts with new customers.
- Gained extensive product knowledge to effectively serve customers.
- Closed deals within specific time frames and maximum profitability.
- Collaborated with team members on estimates and proposals.
- Worked to create a professional and teamwork driven culture.
Sales Consultant
Sysco
05.2023 - 02.2026
- Managed and maintained 60+ accounts weekly. This includes not just placing orders but also monitoring delivery times, out-of-stock items and substitutes, and payments.
- Consulted customers on ways to grow their business and increase profitability.
- Prospected and set up accounts with new customers.
- Found and procured desired products for customers.
- Actively listened to customers to discover their needs.
- Increased sales through product research and knowledge.
- Built relationships with brokers to create demand for certain products.
- Implemented menu design and engineering.
- Monitored market trends.
- Consistently met expectations by meeting goals of 20% new business and 1% growth yearly of active accounts.
- Consistently in the top 30% of sales consultants.
Senior Bartender
Trattoria Villagio (Villagio Hospitality Group)
02.2021 - 05.2023
- Provided guests with excellent experiences.
- Used my creativity and knowledge to assist in the creation of seasonal cocktail menus.
- Used my long-time service industry knowledge to teach and support those around me to achieve even better standards for our workplace.
- Took initiative to think outside the box for new ways to keep our limited spaces more efficient and humming.
- Assisted Bar Manager with weekly ordering of liquor, wine, beer, and bar tools.
Bartender/Manager
Oh George! Tables and Taphouse (Parry Restaurant Group)
03.2019 - 01.2021
- Provided guests with excellent experiences.
- Used my creativity to create new cocktails for several seasonal drink menus.
- Lead staff daily to provide the best service possible and to take ownership of their positions.
- Handled and deposited large amounts of cash after every shift.
- Kept track of scheduling and payroll for the entire front of house staff.
Administrative Assistant/Executive Assistant/Office Manager
Highlight Technologies
10.2017 - 03.2019
- Implemented employee services records management to include digitization, data entry, and new hire processing.
- Supported internal inventory management for office supplies and consumables.
- Assisted company executives with expense reporting and workflow approvals.
- Worked with a small team to quickly and efficiently relocate the entire office and staff to a new space.
- Created and distributed a cohesive and relevant companywide newsletter monthly.
Server/Assistant Manager/Head Trainer
Various Companies
08.2002 - 01.2019
- Provided guests with excellent dining experience.
- Used my excellent customer service skills to ensure all guests are satisfied with all aspects of their experience.
- Exercised efficient time management and multitasking skills to effectively serve anywhere from two to fifty guests at a time.
- Organized hosting tour groups of up to one hundred people at a time.
- Utilized social media to promote events and new products.
- Ensured that all trainees were informed and trained to perform all aspects of their jobs.
- Organized and ran the entire Front of House training program, including classroom sessions, administering menu and service tests, keeping all trainers up to date on all training procedures, and keeping a strict and efficient training schedule for both trainers and trainees.
- Assisted in the organization of auctions and fundraisers for charity events.
- Closing out all checks and processing all reports for all employees at the end of the shift.
- Handling and depositing large amounts of cash after each shift.
- Assisting in payroll and writing paychecks for employees.
- Writing a working schedule for up to twenty employees at a time.
Education
Bachelor of Arts - Political Science, History, Fine Arts with a focus in Oil Painting
Guilford College
Greensboro, North Carolina01-2004
Skills
- Excellent organization and multitasking
- Leadership Able to take control of a situation and inspire others
- Active listening You learn more by listening to others
- Teaching and training with confidence and clarity
- Great with technology and assisting others in gaining proficiency
- Personable and able to put people at ease
- Easily cultivating customer relationships
- Creating environments conducive to team development
- Creating relevant and effective marketing campaigns
- Adaptable to ANY given situation
Timeline
Territory Area Manager
Enviro-Master NVA
02.2026 - Current
Sales Consultant
Sysco
05.2023 - 02.2026
Senior Bartender
Trattoria Villagio (Villagio Hospitality Group)
02.2021 - 05.2023
Bartender/Manager
Oh George! Tables and Taphouse (Parry Restaurant Group)
03.2019 - 01.2021
Administrative Assistant/Executive Assistant/Office Manager
Highlight Technologies
10.2017 - 03.2019
Server/Assistant Manager/Head Trainer
Various Companies
08.2002 - 01.2019
Bachelor of Arts - Political Science, History, Fine Arts with a focus in Oil Painting
Guilford College