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Hunter Hougard
Business Professional
Gainesville,FL
Summary
Dedicated to customer service, with motivation to maintain customer satisfaction, and contribute to a companies success. I am adaptable, reliable, driven, and capable of wearing many hats. My skills include, among other proficiencies, time management and prioritization abilities. Having a willingness to learn, and a capacity to teach others, I'm able to communicate objectively throughout any position. With diligence in mind, I will prove myself as an asset to the team. My goal is a long-term position that develops into a career.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
8
8
Certificates
Work History
Security Officer - Customer Service Officer
Tower Hill Insurance Group, Inc
Gainesville, FL
06.2019 - 10.2021
- Daily monitoring and patrolling of a 2 building complex to detect signs of potential threats.
- Receptionists duties to include calling contact persons, providing information as needed, and servicing visitors in the lobby.
- Oversaw entry and exit of up to 400 employees and visitors daily.
- Supervise activity of onsite visitors along with providing information as needed.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted incident-reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Customer Service
Flip Factory Zone
Gainesville, Florida
06.2018 - 06.2019
- Customer Service reception which includes processing, updating waivers, and other pertinent documents. Offered information and gave directions suitable to meet customer needs.
- Accurately entered customer product choice into POS system and processed payments while consistently serving the highest volume of customers, per shift, with the least amount of cash variance at shift end.
- Inventory control of redemption counter, organizing merchandise, accurately reporting sales, and submitting supporting documentation.
CAP II Associate
Walmart Supercenter
Gainesville, FL
10.2016 - 04.2017
- Performed daily replenishment duties by pulling products from top stock windows or stockrooms.
- Received and unloaded store merchandise from third-party vendors.
- Processed freight by verifying units received and unpacking and processing merchandise.
- Promptly and politely serviced a multitude of customer requests.
Education
Associate of Science - Digital Media Technology
Santa Fe College
Gainesville, FL 08.2014 - 09.2017
Diploma - Academy of Design Technology
Professional Academies Magnet @ Loften Highschool
Gainesville, FL 08.2009 - 06.2013
Skills
Data Entry
Point of Sales
Technological Comprehension
Customer Satisfaction
Conflict Resolution
Communication
Situational Awareness
Strategic Thinking
Access Control
Resilience
Dependability
Software
Microsoft Excel
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Adobe Lightroom
Final Cut Pro
Logic Pro
AXIS CCTV
Certification
Class D Security - Unarmed Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CPR - Adult and Infant CPR/AED
10-2019
Security Officer - Customer Service Officer
Tower Hill Insurance Group, Inc
06.2019 - 10.2021
Class D Security - Unarmed Security
02-2019
Class G Security - Armed Security
02-2019
Customer Service
Flip Factory Zone
06.2018 - 06.2019
CAP II Associate
Walmart Supercenter
10.2016 - 04.2017
Associate of Science - Digital Media Technology
Santa Fe College
08.2014 - 09.2017
Osha 10 - Core Safety
09-2013
NCCER - Core Curriculum
09-2013
Adobe Photoshop - Certified Professional
06-2012
Adobe InDesign - Certified Professional
06-2012
Adobe Dreamweaver - Certified Professional
06-2012
Diploma - Academy of Design Technology
Professional Academies Magnet @ Loften Highschool
08.2009 - 06.2013