Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hialmar Gonzalez

Miami,FL

Summary

  • Dynamic customer service professional with a proven track record at American Airlines, excelling in problem-solving and customer relations. Recognized for enhancing customer satisfaction through effective conflict resolution and teamwork. Proficient in SABRE, I thrive in high-pressure environments, ensuring loyalty and repeat business through empathetic service and efficient complaint management.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level fr Customer Service position. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

Air Specialist

Norwegian Cruise Line
05.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Customer Service Representative

American Airlines
11.1989 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

High School Diploma -

Estacada High School
Estacada, OR

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Proficient in SABRE
  • Emergency response as CARE Team member

Accomplishments

  • Collaborated with team of 15 in the development of Instructor trainer Led program in 5 countries
  • Achieved assistance SJO/PTY station by completing customer checking with accuracy and efficiency.
  • Achieved training for Aerolineas Argentina's (EZE) employees by introducing SABRE System for airport relate functions.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Air Specialist

Norwegian Cruise Line
05.2024 - Current

Customer Service Representative

American Airlines
11.1989 - 12.2021

High School Diploma -

Estacada High School

Similar Profiles

CREATE PROFILE
Hialmar Gonzalez