Magdalis Martinez-Oropeza
Kissimmee,FL
Summary
Dynamic professional with extensive experience in customer relations and problem-solving, notably at American Airlines. Proven ability to enhance client satisfaction through effective communication and analytical thinking. Skilled in documentation management and proficient in SABRE, delivering exceptional service while managing complex travel arrangements and fostering positive relationships. Bilingual communicator dedicated to achieving results.
Overview
29
29
years of professional experience
Work History
Air Specialist
Vacation Innovations
Orlando, FL
01.2023 - Current
- Assist members by finding flight options and airfares to fit their travel needs.
- Communicate results to members via email and phone during the search process and after the reservation is completed.
- Obtain required data to meet industry and government requirements for travel.
- Issue airline tickets for members.
- Provide follow up to members with any airline schedule changes or any other type of change to their reservation.
- Keep administrative records of any changes and actions taken with member's reservations.
- Contact airlines to solve any ticketing or scheduling issues.
- Assist with any special request from management.
Real Estate Sales Agent
Corcoran Connect, LLC
St. Cloud, FL
01.2023 - Current
- Develop and maintain relationships with clients to facilitate successful property transactions.
- Conduct market analysis to determine competitive pricing and identify emerging trends.
- Coordinate property showings and open houses, enhancing client engagement and interest.
- Negotiate contracts and agreements, ensuring favorable terms for clients while minimizing risks.
- Implemented digital marketing campaigns to increase property visibility across various platforms.
- Provided detailed market reports to clients, aiding informed decision-making throughout the buying process.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
- Educated clients on sales and buying processes and advised buyers on making decisions.
Real Estate Agent
Prestige Realty Professionals
St. Cloud, FL
10.2022 - 01.2023
- Negotiated contracts to achieve favorable terms for clients.
- Conducted market analysis to identify trends and opportunities in local real estate.
- Developed marketing strategies for property listings, enhancing visibility and attracting potential buyers.
- Guided clients through buying and selling processes, ensuring compliance with regulations and best practices.
Real Estate Agent
Premier Sotheby's International Realty
Orlando, FL
01.2021 - 10.2022
- Managed client relationships, providing ongoing support throughout transactions to ensure satisfaction.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Evaluated property values using comparative market analysis tools to inform pricing strategies.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
Airport Passenger Service Agent
American Airlines
Orlando, FL
01.1997 - 05.2016
- Managed passenger check-in processes to ensure timely departures and enhance customer satisfaction.
- Assisted with baggage handling, ensuring accurate tracking and efficient delivery to designated areas.
- Coordinated communication between passengers and airline staff to resolve inquiries and issues promptly.
- Mentored junior staff on best practices in customer service, fostering a collaborative work environment and knowledge sharing.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options or hotel accommodations when necessary.
Education
Associate of Arts - Culinary Arts
Orlando Culinary Academy
Orlando, FL2002
No Degree - Business Administration
University of Puerto Rico
Rio Piedras, PRHigh School Diploma -
Nicolas Sevilla Guemarez HS
Toa Alta, PR05-1988
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in SABRE, Microsoft Office
- Bilingual Communication
Languages
Spanish
Native or Bilingual
Timeline
Air Specialist
Vacation Innovations
01.2023 - Current
Real Estate Sales Agent
Corcoran Connect, LLC
01.2023 - Current
Real Estate Agent
Prestige Realty Professionals
10.2022 - 01.2023
Real Estate Agent
Premier Sotheby's International Realty
01.2021 - 10.2022
Airport Passenger Service Agent
American Airlines
01.1997 - 05.2016
Associate of Arts - Culinary Arts
Orlando Culinary Academy
No Degree - Business Administration
University of Puerto Rico
High School Diploma -
Nicolas Sevilla Guemarez HS