Katy Wiese
Lewisville,TX
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Air Specialist
AHI Travel
Chicago, IL
04.2024 - Current
- Manages and coordinates all aspects of air travel arrangements for clients, ensuring seamless and efficient travel experiences while adhering to budgetary constraints and company policies.
After Hours VIP Specialist
Altour
Lexington, KY
02.2023 - 04.2024
- Provided comprehensive travel support to VIP clients outside regular business hours, including air, car, hotel bookings, and private charters.
- Delivered exceptional customer service by coordinating meet and greet services and managing travel-related inquiries.
- Assisted in the planning and execution of meetings, ensuring seamless travel experiences for high-profile clients.
Hospitality Specialist
HGA Reservations
Edmond, OK
05.2021 - 01.2023
- Managed expense reporting and developed tools to enhance operational efficiency.
- Implemented and created processes to optimize leisure travel services.
Travel Operations Specialist
Navan
Dallas, TX
11.2018 - 04.2020
- Provided comprehensive support for agents by interpreting corporate contracts, conducting training, integrating technology, and developing processes to enhance profitability.
- Facilitated communication between product development and travel operations, managed client escalations, and maintained vendor relationships, contributing to product improvement and issue resolution.
International Fares Analyst / International Corporate Travel Counselor
CTM Travel
Woburn, MA
09.2014 - 07.2018
- Conducted comprehensive reviews and negotiations of airline contracts, ensuring accurate costing and ticketing for corporate travel needs.
- Facilitated the application of corporate contracts and contributed to team training initiatives to optimize profit margins.
- Managed end-to-end corporate group travel arrangements, accommodating group sizes ranging from 20 to over 5,000.
Corporate Travel Counselor
Canyon Creek Travel
Richardson, TX
12.2013 - 09.2014
- Managed comprehensive corporate travel reservations, ensuring seamless account and technology integration for enhanced client satisfaction.
- Supported group bookings and contract negotiations for large-scale events, accommodating groups ranging from 20 to 5,000 participants.
General Manager
Ketchup Burger Bar
Dallas, TX
07.2013 - 12.2013
- Oversaw daily operations, including inventory management, staff recruitment, training, and marketing initiatives to enhance restaurant performance.
- Developed and implemented diverse menu options to align with customer preferences and market trends.
Travel Associate
The Delta Companies
Dallas, TX
07.2012 - 07.2013
- Managed international and domestic corporate and leisure travel arrangements independently, including comprehensive expense reporting and ARC report management.
- Coordinated company travel for groups ranging from 20 to 500, overseeing all aspects from initial planning to completion, and conducted training for new hires.
International Corporate Travel Counselor
Carlson Wagonlit Travel
Coppell, TX
10.2005 - 05.2012
- Managed complex travel itineraries for top executives and primary accounts, ensuring seamless and efficient travel experiences.
- Coordinated and facilitated group travel arrangements for groups ranging from 20 to over 10,000 participants, optimizing logistics and travel schedules.
- Conducted recruitment and training of new staff, enhancing team capabilities and service delivery in a remote work environment.
Education
Bachelor of Arts and Science - Criminology, Sociology, English Literature
The University of Oklahoma
Norman, Oklahoma12.2022
Certification - Culinary Arts
Le Cordon Bleu
Dallas, Texas01.2012
A.O.S. - Biochemistry
Dallas County Community College
Dallas, Texas12.2009
Skills
Sabre
Arc
C
Net
Travel Management
Customer Service
Concur
ResX
Atpco
G Suite
Expense Management
Technology Integration
Analyst
Sales Force
Sales
Negotiation
Communication
Data Analysis
Strategic Thinking
Leadership
Analytical thinking
Customer relations
Quality assurance
Advanced communication
Troubleshooting techniques
Continuous improvement
Vendor relations
Workflow automation
Problem-solving
Multitasking
Attention to detail
Written communication
Organizational skills
Data analysis
Project planning
Decision-making
Active listening
Process improvement
Reliability
Adaptability and flexibility
Operational efficiency
Customer relationship management
Professionalism
Performance metrics
Budget management
Timeline
Air Specialist
AHI Travel
04.2024 - Current
After Hours VIP Specialist
Altour
02.2023 - 04.2024
Hospitality Specialist
HGA Reservations
05.2021 - 01.2023
Travel Operations Specialist
Navan
11.2018 - 04.2020
International Fares Analyst / International Corporate Travel Counselor
CTM Travel
09.2014 - 07.2018
Corporate Travel Counselor
Canyon Creek Travel
12.2013 - 09.2014
General Manager
Ketchup Burger Bar
07.2013 - 12.2013
Travel Associate
The Delta Companies
07.2012 - 07.2013
International Corporate Travel Counselor
Carlson Wagonlit Travel
10.2005 - 05.2012
Bachelor of Arts and Science - Criminology, Sociology, English Literature
The University of Oklahoma
Certification - Culinary Arts
Le Cordon Bleu
A.O.S. - Biochemistry
Dallas County Community College