Hiawatha Thomas
Milwaukee,Wisconsin
Summary
I have volunteered across Milwaukee in various churches help with feeding the homeless.
Working at Amazon help me communicate with all different types of people. It also gave me a opportunity to sharpen my problems solving skills work with the company
Overview
5
5
years of professional experience
Work History
Treatment Technician
Ladlake
Dousman, WI
09.2022 - Current
- Conducted comprehensive patient assessments, allowing for informed decisions about appropriate treatment interventions.
- Educated patients on their conditions and treatment options, empowering them to make informed decisions about their health.
- Coordinated schedules for multiple providers within the facility, maximizing efficiency while minimizing wait times for patients.
- Implemented evidence-based practices into daily tasks, improving overall quality of care provided to patients.
- Enhanced patient experience by providing compassionate and attentive care during treatments.
- Maintained detailed records of patient treatments, contributing to efficient communication among healthcare team members.
- Provided emotional support to patients during difficult treatments, promoting a positive atmosphere conducive to healing.
Team Lead Trainer
Amazon
Milwaukee, WI
07.2019 - 08.2021
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
Education
None - Business Administration And Management
DeVry University
Downers Grove, ILSkills
- Patient Care
- Patient confidentiality
- Clinical assessment
- Behavioral Management
- Therapeutic Techniques
- Behavior Management
- Medication Administration
- Patient Safety Management
- Crisis Intervention
- Suicide Prevention
- De-Escalation Techniques
- Progress Monitoring
Timeline
Treatment Technician
Ladlake
09.2022 - Current
Team Lead Trainer
Amazon
07.2019 - 08.2021
None - Business Administration And Management
DeVry University