Hiba Adil
Richmond
Summary
Dedicated professional skilled in critical thinking, problem-solving, and organization. Strong communicator and collaborator focused on enhancing customer experiences and loyalty. Motivated team member eager to contribute to business success while embracing new challenges. Demonstrates a strong work ethic and adaptability in fast-paced environments.
Overview
4
4
Languages
1
1
Certification
1
1
year of professional experience
Work History
Crew Team Member
Mcdonalds
Richmond
06.2026 - Current
- Greeted customers and cultivated positive experiences in line with company standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Prepared and served food items according to company standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to meet daily goals.
- Upheld high standards of productivity and quality in operations.
- Reported any maintenance issues immediately to supervisor or manager.
Head Hostess
Outback Steakhouse
Richmond
10.2025 - 12.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Greeted guests upon arrival and escorted them to their tables.
- Managed reservations and waitlists using OpenTable system effectively.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Collaborated with servers to coordinate guest seating and service flow.
- Supported management in implementing promotional events and daily specials.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
Education
Harmony School Of Innovation
Richmond, TX07-2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Event coordination
- Quality assurance
- Food handling
- Customer engagement
- Hospitality and accommodation
- Willingness to learn
- Flexible schedule
- Food safety
Certification
- Food handler certificate
Affiliations
- Amateur golf player
- Creative writing occasionally
- Interested in classic literature and foreign books that provide a fresh perspective
- Bike rides to new places
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Japanese
Elementary
Timeline
Crew Team Member
Mcdonalds
06.2026 - Current
Head Hostess
Outback Steakhouse
10.2025 - 12.2025
Harmony School Of Innovation