Hiba Fakih
Tampa
Overview
5
5
years of professional experience
Work History
Business Owner
Self-Employed
Tampa, Florida
03.2021 - Current
- Founded and managed a home-based dessert business specializing in custom chocolate-covered strawberries, cakes, and event sweets
- Handled all operations including baking, packaging, social media marketing, and customer orders
- Managed inventory, budgeting, and pricing to ensure consistent quality and profitability
Customer Support Representative
Motorfi
Tampa, Florida
03.2023 - 03.2025
- Handled customer complaints and resolved issues effectively
- Maintained knowledge of company products and services for support
- Engaged in training sessions to enhance customer service skills
- Responded promptly to complaints or requests from customers
Barista
Stories Coffee Shop
06.2025 - 07.2025
- Prepared specialty coffee beverages and food items according to company standards
- Delivered friendly customer service and built rapport with regular customers
- Operated cash register and handled daily transactions
- Maintained cleanliness of equipment and workspace
- Assisted with opening and closing duties
Server
Phoenix Lebanese Restaurant
01.2026 - 03.2026
- Provided attentive, high-quality customer service in a fast-paced environment
- Took accurate food and beverage orders and ensured timely delivery
- Handled cash and card transactions using POS systems
- Resolved customer concerns professionally and efficiently
- Maintained cleanliness and organization of dining areas
- Collaborated with kitchen staff and team members to ensure smooth service
Education
High School Diploma -
Sickles High School
Tampa, FL05.2024
Bachelor of Science - Nursing
University of South Florida
Tampa, FL05.2028
Skills
- Customer service
- Complaint handling
- Data management
- Cash handling
- Customer relations
- Attention to detail
- Driven and determined
- Strong work ethic
- Customer success management
Accomplishments
- Honor Roll (4 Consecutive Years) – Maintained high academic performance throughout high school
- Medallion Scholar – Recognized for academic achievement, leadership, and community involvement
Languages
English – Native/Bilingual
Arabic – Native/Bilingual
Timeline
Server
Phoenix Lebanese Restaurant
01.2026 - 03.2026
Barista
Stories Coffee Shop
06.2025 - 07.2025
Customer Support Representative
Motorfi
03.2023 - 03.2025
Business Owner
Self-Employed
03.2021 - Current
High School Diploma -
Sickles High School
Bachelor of Science - Nursing
University of South Florida