Hiba Waheeda
Porter Ranch,CA
Summary
Helpful Apparel Associate skillful in answering customer inquiries, creating visually appealing displays and handling cash transactions. Proficient in POS system operations. Hardworking individual with 5 years of experience helping customers locate and purchase products.
Overview
11
11
years of professional experience
Work History
Customer Service - Sales
Macy's
Northridge, CA
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted sales through effective product recommendations tailored to individual customer needs.
Apparel Associate
Walmart
Porter Ranch, CA
05.2019 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise, answered calls and any questions.
Seasonal Customer Service - Sales
Macy's
Glendale, CA
11.2018 - 01.2019
- Greeted customers, answered questions.
- Provided support where needed during a busy season.
- Accept payments, ensure all prices and quantities are accurate.
- Follow all store procedures regarding coupons, gift cards, or the purchase of specific items.
- Processing refunds and exchanges, resolving complaints.
Secretary
Embassy Of Kuwait
Baghdad, Iraq
12.2013 - 07.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to Embassy employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Answered the phone and Scheduled appointments and meetings.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Bachelor’s in Interior Design -
University of Baghdad
Baghdad, Iraq1991
Skills
- Report generation and analysis - File/records maintenance
- Able to grasp new concepts quickly and efficiently
- Proficiency in improving the office work by correspondence, official letters and mail archiving
- Microsoft Office
- Word
- Excel
- Power point
Timeline
Customer Service - Sales
Macy's
05.2021 - Current
Apparel Associate
Walmart
05.2019 - Current
Seasonal Customer Service - Sales
Macy's
11.2018 - 01.2019
Secretary
Embassy Of Kuwait
12.2013 - 07.2018
Bachelor’s in Interior Design -
University of Baghdad