Hibak Abdullahi
Seattle
Summary
Proficient Security Officer with expertise in emergency response and conflict resolution. Successfully manages team dynamics and incident responses, ensuring adherence to safety protocols. Known for identifying areas for improvement and implementing effective strategies to enhance overall security operations.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Service Security Officer (BBS Team)
Securitas
Seattle
03.2025 - Current
- Lead and support daily security operations across multiple buildings within a high-profile client account
- Coordinated communication between operators, rovers, and security staff to enable seamless shift execution
- Maintain operational oversight by reviewing logs, incident reports, and shift activity for accuracy and compliance
- Guided team response during incidents, ensuring adherence to proper protocol and de-escalation techniques
- Identified operational gaps and supported enhancements in reporting, communication, and site coverage
Assistant Manager
Nimo Child care
Seattle
02.2019 - Current
- Managed daily childcare operations to ensure safety, structure, and compliance, fostering a supportive environment for children and staff
- Supervised staff and delegated tasks while facilitating conflict resolution among children, staff, and parents to promote a harmonious atmosphere
- Enforced safety procedures and responded promptly to emergencies
- Maintained incident documentation and communicated concerns effectively to ensure clarity and professionalism in addressing issues
- Developed and implemented engaging educational activities for children.
- Maintained compliance with state regulations for child care facilities.
guest Services & Operations Coordinator
Towne Park
Seattle
05.2024 - 09.2024
- Coordinated operational schedules to enhance service delivery across multiple locations.
- Managed communication between team members and clients to expedite service requests.
- Monitored daily operations to pinpoint process improvement opportunities.
- Oversaw supply inventory and procurement processes to maintain operational readiness.
Unarmed Security Guard
Allied Universal
Seattle
06.2021 - 05.2023
- Managed access control and identified unauthorized individuals to maintain facility integrity
- Conducted foot patrols and monitored facilities to ensure safety and security
- Responded to incidents and emergencies professionally and calmly
- De-escalated tense situations verbally and documented incidents thoroughly
- Prepared detailed reports of daily activities and incidents to support operational transparency
Education
Bachelor - Health Sciences
Washington State University
Pullman, WASkills
- Customer service
- Access Control
- Crisis Management
- Incident Reporting
- Risk Management
- Monitoring Techniques
- Safety Compliance
- Conflict de-escalation
- Team leadership
- Team Coordination
- Personnel management
- Risk management
Languages
somali
Full Professional
English
Full Professional
Certification
Guard Card
Timeline
Customer Service Security Officer (BBS Team)
Securitas
03.2025 - Current
guest Services & Operations Coordinator
Towne Park
05.2024 - 09.2024
Unarmed Security Guard
Allied Universal
06.2021 - 05.2023
Assistant Manager
Nimo Child care
02.2019 - Current
Bachelor - Health Sciences
Washington State University