Hida Bautista Robles
Manassas,VA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
Manassas, VA
11.2022 - Current
- Assisted in managing daily store operations and ensuring smooth workflow.
- Trained new employees on policies, procedures, and customer service standards.
- Coordinated inventory management and restocking processes to maintain product availability.
- Collaborated with management on staff performance evaluations and development plans.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled customer inquiries and resolved issues effectively.
- Supported team leadership in scheduling shifts and assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Certified Clinical Medical Assistant - Medical Assistant
Tu Family Clinic Training Center
Doctor of Medical Dentistry -
Universidad Central Del Este UCE
San Pedro De Macoris , DR Skills
- Inventory management
- Employee training
- Visual merchandising
- Customer service
- Team building
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Team building and leadership
- Customer experience
- Customer service management
- Verbal and written communication
- Patient interaction
Certification
- Medical assistant certification CCMA
- Basic Life Support
Languages
- Spanish
- English
About myself
- I am a very responsible, dedicated, and punctual person. I am willing to give 100% to learn everything I need to know, and I am open to new experiences.
References
- Jhony Ruano 571-535-0287
- Gary Hammond 571-337-4071
- Maria Pantoja 571-253-0991
- Suzanne Benitez 571-532-2669
Timeline
Assistant Store Manager
Family Dollar
11.2022 - Current
Certified Clinical Medical Assistant - Medical Assistant
Tu Family Clinic Training Center
Doctor of Medical Dentistry -
Universidad Central Del Este UCE