Summary
Overview
Work History
Education
Skills
Timeline
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Hidekel Pena

Louisville,United States

Summary

My experience in leadership allowed me to develop skills to oversee and manage real time response to events such as technical outages, app failures, unanticipated site closures. As well as Monitor and process real-time adherence for learners, including attendance, agent hotline contacts, NCNS, appropriate documentation reporting

Overview

8
8
years of professional experience

Work History

RX Learning and Development Specialist

Rx Chewy Pharmacy Inc.
Louisville, Kentucky
08.2023 - Current
  • this role Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance in line with board of pharmacy regulations.
  • Provide training and mentorship to new pharmacy technicians, ensuring they have a strong foundation in pharmacy operations, safety protocols, and customer service skills.

Customer Service Learning & Development Specialist

Chewy
Hollywood , FL
10.2020 - 08.2022
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.

Legal Assistant

Hagoo Law
06.2016 - 04.2020
  • The position also required being fluently Bilingual in English and Spanish, interpreting legal actions and procedures for non-English speaking clients
  • Conduct legal research and analyze legal issues related to immigration law to support attorneys in case preparation
  • Assist in the preparation of legal documents, such as contracts, briefs, and pleadings, ensuring accuracy and adherence to applicable laws and regulations.

Education

Bachelor's Degree - Political Science; English

Florida Atlantic University
12.2017

High School Diploma -

Nova High school

Skills

  • Bilingual
  • competency of real time management
  • Strong organizational, interpersonal, communication and presentation skills
  • Knowledge of CRM tools such as Backoffice, Kronos and NICE

Timeline

RX Learning and Development Specialist

Rx Chewy Pharmacy Inc.
08.2023 - Current

Customer Service Learning & Development Specialist

Chewy
10.2020 - 08.2022

Legal Assistant

Hagoo Law
06.2016 - 04.2020

Bachelor's Degree - Political Science; English

Florida Atlantic University

High School Diploma -

Nova High school

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Hidekel Pena