Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Lopez

Summary

Skilled Talent Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring onboarding, technical expertise, and program design abilities developed over 3-year career to a growth-oriented role.

Overview

4
4
years of professional experience

Work History

Learning & Development Senior Specialist

Qualtrics
01.2022 - 10.2023
  • Trained and mentored 100 new personnel hired to fulfill product specialist role.
  • Analyzed and evaluated training effectiveness and program outcomes to reduce onboarding timeframe by 10%.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and executed performance management programs to increase employee engagement and productivity for People Leaders.

Technical Account Manager

Qualtrics
09.2020 - 12.2021
  • Increased platform adoption by preparing and presenting program-specific capabilities training to 4 client accounts.
  • Participated in product innovation by identifying and representing customer needs and presenting new product capabilities to 7 clients.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals for client accounts valued at 2.5 million

Product Specialist

Qualtrics
03.2020 - 09.2020
  • Reduced LATAM call abandonment by 50% through implementing a new workflow process for the LATAM team
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.

Education

Bachelor of Arts - Environmental & Sustainability Studies, Food Systems, Geography

Indiana University, and Environmental A airs
Bloomington, IN

Skills

  • Bilingual
  • Qualtrics XM
  • Clear Communication
  • Training Design
  • Mentorship
  • Research Experience
  • New Hire Orientation
  • Client Retention
  • Adult Learning Theories
  • Employee Surveying
  • Document Organization
  • Stakeholder Relationship Management
  • Production Support

Languages

Spanish
Native or Bilingual

Timeline

Learning & Development Senior Specialist

Qualtrics
01.2022 - 10.2023

Technical Account Manager

Qualtrics
09.2020 - 12.2021

Product Specialist

Qualtrics
03.2020 - 09.2020

Bachelor of Arts - Environmental & Sustainability Studies, Food Systems, Geography

Indiana University, and Environmental A airs

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Vanessa Lopez