Hidi Ledford
Access Management/Registar
Shelby,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Access Management /Registrar
CaroMont Regional Medical Center, Gaston Memorial Hospital
08.2018 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Resident Care Coordinator/Medication Aide
Wellington House/Affinity
08.2017 - 09.2018
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Medication Aide/Personal Care Assistant
Brookdale
08.2014 - 08.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medication Aide/Personal Care Assistant
Openview Retirement Home
03.2007 - 08.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ran errands for patients, did shopping, and picked up other necessities.
Knitter/Winder
Cleveland Mills
10.1998 - 05.2001
- Observed woven cloth to detect weaving defects.
- Loaded knitters or creels with specific yarn based specifications laid out by production sheets and client orders.
- Performed quality inspections on orders and final products to verify conformance with work orders and internal quality standards.
- Set up and calibrated equipment for exact yarn and product needs to maintain efficient, accurate runs and high customer satisfaction.
- Inspected products to meet specifications and determine needed machine adjustments.
- Recorded production methods and speeds in daily logs and detailed reports outlining final products, crew activities and inventory transfers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Burns High School
Lawndale, NC05.1999
Skills
- Diagnostic Codes
- Patient Data Management Systems
- Financial Recordkeeping
- Money Handling
- Verifying Eligibility
- Admitting Processes
- Phone and Email Etiquette
Timeline
Access Management /Registrar
CaroMont Regional Medical Center, Gaston Memorial Hospital
08.2018 - Current
Resident Care Coordinator/Medication Aide
Wellington House/Affinity
08.2017 - 09.2018
Medication Aide/Personal Care Assistant
Brookdale
08.2014 - 08.2017
Medication Aide/Personal Care Assistant
Openview Retirement Home
03.2007 - 08.2016
Knitter/Winder
Cleveland Mills
10.1998 - 05.2001
High School Diploma -
Burns High School
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