Hien Duong
Grand Prairie,TX
Summary
Innovative and hardworking dental office manager with extensive experience, including coordinating patient care, supervising staff, managing daily operations and ensuring smooth workflows. Passionate in building patient relations and providing education to enhance patient dental health. Recognized for strong focus on teamwork and achieving operational success and practice growth.
Overview
9
9
years of professional experience
Work History
Office Manager, Regional Office Manager
Weekend Dentistry
Coppell, TX
12.2022 - 01.2026
- Managed daily operations to ensure efficient workflow and high-quality of patient care
- Supervised, trained, and evaluated administrative and clinical support staff
- Handled insurance verification, claims submission, billing, and follow-up on unpaid claims
- Managed accounts receivable, patient payments, and financial arrangements
- Coordinated treatment plans and communicated financial options to patients
- Monitored office performance, production, and collection reports
Administrator, RDA, Lab Technician
Texas Dental Solutions
Dallas, TX
07.2017 - 01.2022
- Managed daily operations to ensure efficient workflow and high-quality of patient care
- Supervised, trained, and evaluated administrative and clinical support staff
- Handled insurance verification, claims submission, billing, and follow-up on unpaid claims
- Managed accounts receivable, patient payments, and financial arrangements
- Coordinated treatment plans and communicated financial options to patients
- Monitored office performance, production, and collection reports
Education
Business in Finance And Management
Texas Woman's University
Denton, TXHigh School Diploma -
Sam Houston High School
Arlington, TX06.2013
Skills
- Practice and office management
- Patient relations and conflict resolution
- Staff training and supervision
- High attention to accuracy
- Strong organizational abilities
- Computer proficiency
References
Andrea Gomez
HR Manager
Weekend Dentistry
Phone: 210-274-9896
Natasha Alferova
Registered Dental Assistant
Weekend Dentistry
Phone: 224-383-4135
Sylvia Dale
Registered Dental Hygienist
Texas Dental Solutions
Phone: 469-878-1736
Timeline
Office Manager, Regional Office Manager
Weekend Dentistry
12.2022 - 01.2026
Administrator, RDA, Lab Technician
Texas Dental Solutions
07.2017 - 01.2022
Business in Finance And Management
Texas Woman's University
High School Diploma -
Sam Houston High School