Hien Lo

• Ensured compliance with DaVita policies and procedures in accordance with State and Federal Regulations for patient care and services
• Maintained Quality Assurance Programs as required by DaVita
• Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPPA, JCAHO, DOH as well as hospital and DCS requirements
• Planned, organized and supervised nursing, technical and biomedical staff to ensure high quality patient care according to DaVita and Acute Facility policy
• Facilitated teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborated with direct reports to create professional development goals

DaVita Lonestar-January 2022-August 2022:

• Improved DQI from bottom of 20% of Village to top 20% after 2 months of being in facility
• Facility BAUDIT most compliant since 4-5 years historically
• Successful recertification CMS state survey with Marjorie in April 2022
• 100% adequacy 1st month in facility and maintain 100% adequacy goal thereafter (except April~99%)
• 5 PD conversions for 2022

DaVita Crosstimbers-August 2022-December 2022:

• Provided clinical oversight and subject matter on policies and procedures to ensure clinic team was adhering to standards of care
• Successful follow up survey leading to lift of CMS conditions

CWOW Regional Coach-December 2022-March 2023:

• Collaborated with Regional lead to coordinate and ensure deployment of new CWOW application system for Region 4 with weekly milestones
• Assured timely completions of weekly tasks by leading weekly CWOW calls, trainings, and support to all disciplinary team
• Coordinated and hosted CWOW order entry event

• Assessed and implemented dialysis treatment per prescription and assessing plan of care based on lab result, administration of medications, scheduling, delegating and supervision of vocational nurses and PCTs
• Ensured that care is provided in compliance with DaVita's policies and procedures
• Consistently working with IDT to drive improvements in patients and facility outcomes
• Participated in development and implementation of patients' short and long term plan of care along with IDT
• Conducted monthly audits and worked with team and FA to devise improvement plans for deficiencies