Hien Nguyen
Long Beach,CA
Summary
Organized Cleaner successful at providing efficient and quality cleaning services.. Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions. Seasoned Machine Operator with many years of experience operating and maintaining various types of manufacturing equipment. Polished in performing equipment inspections and preventive maintenance functions. Safety-conscious individual comfortable operating forklifts, overhead cranes, and jib cranes.
Overview
20
20
years of professional experience
Work History
Cleaner Helper
Lucy hair and nail
Long Beach
01.2010 - 02.2020
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Cleaned spills immediately using proper safety procedures.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Dusted furniture, fixtures, baseboards and window sills.
- Eliminated odors from restrooms by utilizing air fresheners or deodorizers.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Reported any issues or damages to supervisor in a timely manner.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Responded to requests from staff members for cleaning services.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Notified managers of repair needs or additions to building operating systems.
- Monitored building security and safety by locking doors or avoiding hazards.
Cashier
Circle K Gas Station
Westminster, CA
05.2000 - 05.2002
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
Education
High School Diploma -
La Quinta High School
La Quinta, CA06-1999
Skills
- Sanitation Practices
- Waste disposal
- Housekeeping
- Sweeping and Mopping
- Cleaning and sanitizing
- Interior and exterior cleaning
- ID Verification
- Cash Handling
- Customer Service
- Customer Assistance
- Shipping and receiving processes
- Packaging
- Stacking and Staging
- Self Motivation
- Nutrition planning
- Elderly Care
- Identification verification
- Shift work experience
- Workplace Safety
- Machinery Cleaning
- Equipment Inspection
- Machine Maintenance
- Basic Math
- Machinery Operation
- Teamwork and Collaboration
- Assembly procedures
- QC
- CNC Machines
- Precision measurement
- Shipping and Labeling
- Start Up Procedures
- Computer Skills
Languages
English
Limited
Vietnamese
Professional
Timeline
Cleaner Helper
Lucy hair and nail
01.2010 - 02.2020
Cashier
Circle K Gas Station
05.2000 - 05.2002
High School Diploma -
La Quinta High School
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