Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Nguyen

Houston

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Receptionist

Nail by Lucy
05.2018 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.


Intern

The Buckingham Senior Living
06.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Worked along with the administration office with daily tasks, such as collecting and scanning invoices, checking statement progress in MatrixCare, auditing files, and creating residents' billing statements.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Assisted residents’ admission process, family tour visits, scanned residents' information and created their profiles in MatrixCare.


Medical Receptionist

Holman Medical Clinic
09.2021 - 04.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Education

Bachelor of Science - Health - Minor in Biology

University of Houston
Houston, TX
12-2024

Skills

  • Organization skills
  • Time management
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Data inputting
  • Administrative support
  • Document management
  • Record preparation
  • Scheduling

Languages

Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Intern

The Buckingham Senior Living
06.2024 - 08.2024

Medical Receptionist

Holman Medical Clinic
09.2021 - 04.2022

Receptionist

Nail by Lucy
05.2018 - Current

Bachelor of Science - Health - Minor in Biology

University of Houston

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Jenny Nguyen