HIEN WANG
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Customer Success
CPS Solutions
01.2023 - Current
- Led the development of strategic initiatives, resulting in increased revenue and improved customer satisfaction.
- Streamlined internal processes to optimize team efficiency and deliver faster results to customer.
- Served as an escalation point for resolving complex customer issues, restoring trust in company services when needed.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced employee performance with comprehensive training programs and regular feedback sessions.
- Successfully managed cross-functional teams to complete complex projects on time and successfully.
- Collaborated with stakeholders to identify opportunities for growth and improvement, leading to more effective business practices.
Interim Clinical Operation Manager
TrellisRx at Legacy Medical Center
07.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees and customers to keep everyone on same page and working toward established business goals.
Central Support Pharmacist
TrellisRx
06.2022 - 07.2022
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Evaluated drug therapy to drive appropriate medicine use.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
Clinical Pharmacist
TrellisRx at Legacy Neurology Clinics
09.2019 - 05.2022
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Improved patient outcomes by providing medication therapy management and comprehensive pharmaceutical care to diverse patient populations.
- Enhanced clinical pharmacy services through the development and implementation of evidence-based protocols and guidelines.
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
Pharmacist Supervisor
AllianceRx Walgreens Prime Specialty Pharmacy
05.2017 - 09.2019
- Improved patient outcomes by implementing efficient pharmacy processes and providing comprehensive medication management.
- Developed staff training programs to enhance team performance and ensure adherence to pharmaceutical best practices.
- Ensured accurate medication dispensing through rigorous quality control procedures, reducing errors and enhancing patient safety.
- Streamlined inventory management systems for optimal stock levels, minimizing waste and ensuring timely availability of medications.
- Managed a team of pharmacists and technicians, fostering a collaborative work environment for increased productivity.
- Conducted regular audits of pharmacy operations to maintain compliance with regulatory requirements and industry standards.
- Evaluated employee performance regularly, offering constructive feedback and promoting professional development opportunities.
- Oversaw the implementation of new pharmacy technology solutions, leading to improved efficiency in prescription processing and order fulfillment.
- Played a key role in the development of departmental policies and procedures to ensure consistent quality of care across all pharmacy services.
Education
Doctor of Pharmacy -
University of Oklahoma - College of Pharmacy
Tulsa, OK05.2013
Bachelor of Arts in Psychology -
University of California - Los Angeles
Los Angeles, CA12.2006
Skills
- Customer Relationship Management
- Project Management
- Operations Management
- Conflict Resolution
- Process Improvement
- Stakeholder Engagement
- Change Management
- Cross-functional Collaboration
- Strategic Planning
- Effective Leader
Certification
- American Society for Quality - Certified Six Sigma Black Belt
- Specialty Pharmacy Certification Board - Certified Specialty Pharmacist
- Consortium of Multiple Sclerosis Centers - Multiple Sclerosis Certified Specialist
- Active and in good standing pharmacist license in: Alabama, Arkansas, California, Delaware, Guam, Hawaii, Idaho, Illinois, Kansas, Massachusetts, Michigan, Mississippi, Nebraska, New York, Oklahoma, Oregon, Texas, Washington
Timeline
Director of Customer Success
CPS Solutions
01.2023 - Current
Interim Clinical Operation Manager
TrellisRx at Legacy Medical Center
07.2022 - 12.2022
Central Support Pharmacist
TrellisRx
06.2022 - 07.2022
Clinical Pharmacist
TrellisRx at Legacy Neurology Clinics
09.2019 - 05.2022
Pharmacist Supervisor
AllianceRx Walgreens Prime Specialty Pharmacy
05.2017 - 09.2019
Doctor of Pharmacy -
University of Oklahoma - College of Pharmacy
Bachelor of Arts in Psychology -
University of California - Los Angeles
- American Society for Quality - Certified Six Sigma Black Belt
- Specialty Pharmacy Certification Board - Certified Specialty Pharmacist
- Consortium of Multiple Sclerosis Centers - Multiple Sclerosis Certified Specialist
- Active and in good standing pharmacist license in: Alabama, Arkansas, California, Delaware, Guam, Hawaii, Idaho, Illinois, Kansas, Massachusetts, Michigan, Mississippi, Nebraska, New York, Oklahoma, Oregon, Texas, Washington
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