HIEN WANG
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Customer Success
CPS Solutions
2023.01 - Current
- Led the development of strategic initiatives, resulting in increased revenue and improved customer satisfaction.
- Streamlined internal processes to optimize team efficiency and deliver faster results to customer.
- Served as an escalation point for resolving complex customer issues, restoring trust in company services when needed.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced employee performance with comprehensive training programs and regular feedback sessions.
- Successfully managed cross-functional teams to complete complex projects on time and successfully.
- Collaborated with stakeholders to identify opportunities for growth and improvement, leading to more effective business practices.
Interim Clinical Operation Manager
TrellisRx at Legacy Medical Center
2022.07 - 2022.12
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees and customers to keep everyone on same page and working toward established business goals.
Central Support Pharmacist
TrellisRx
2022.06 - 2022.07
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Evaluated drug therapy to drive appropriate medicine use.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
Clinical Pharmacist
TrellisRx at Legacy Neurology Clinics
2019.09 - 2022.05
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Improved patient outcomes by providing medication therapy management and comprehensive pharmaceutical care to diverse patient populations.
- Enhanced clinical pharmacy services through the development and implementation of evidence-based protocols and guidelines.
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
Pharmacist Supervisor
AllianceRx Walgreens Prime Specialty Pharmacy
2017.05 - 2019.09
- Improved patient outcomes by implementing efficient pharmacy processes and providing comprehensive medication management.
- Developed staff training programs to enhance team performance and ensure adherence to pharmaceutical best practices.
- Ensured accurate medication dispensing through rigorous quality control procedures, reducing errors and enhancing patient safety.
- Streamlined inventory management systems for optimal stock levels, minimizing waste and ensuring timely availability of medications.
- Managed a team of pharmacists and technicians, fostering a collaborative work environment for increased productivity.
- Conducted regular audits of pharmacy operations to maintain compliance with regulatory requirements and industry standards.
- Evaluated employee performance regularly, offering constructive feedback and promoting professional development opportunities.
- Oversaw the implementation of new pharmacy technology solutions, leading to improved efficiency in prescription processing and order fulfillment.
- Played a key role in the development of departmental policies and procedures to ensure consistent quality of care across all pharmacy services.
Education
Doctor of Pharmacy -
University of Oklahoma - College of Pharmacy
Tulsa, OK05.2013
Bachelor of Arts in Psychology -
University of California - Los Angeles
Los Angeles, CA12.2006
Skills
- Customer Relationship Management
- Project Management
- Operations Management
- Conflict Resolution
- Process Improvement
- Stakeholder Engagement
- Change Management
- Cross-functional Collaboration
- Strategic Planning
- Effective Leader
Certification
- American Society for Quality - Certified Six Sigma Black Belt
- Specialty Pharmacy Certification Board - Certified Specialty Pharmacist
- Consortium of Multiple Sclerosis Centers - Multiple Sclerosis Certified Specialist
- Active and in good standing pharmacist license in: Alabama, Arkansas, California, Delaware, Guam, Hawaii, Idaho, Illinois, Kansas, Massachusetts, Michigan, Mississippi, Nebraska, New York, Oklahoma, Oregon, Texas, Washington
Timeline
Director of Customer Success
CPS Solutions
2023.01 - Current
Interim Clinical Operation Manager
TrellisRx at Legacy Medical Center
2022.07 - 2022.12
Central Support Pharmacist
TrellisRx
2022.06 - 2022.07
Clinical Pharmacist
TrellisRx at Legacy Neurology Clinics
2019.09 - 2022.05
Pharmacist Supervisor
AllianceRx Walgreens Prime Specialty Pharmacy
2017.05 - 2019.09
Doctor of Pharmacy -
University of Oklahoma - College of Pharmacy
Bachelor of Arts in Psychology -
University of California - Los Angeles
- American Society for Quality - Certified Six Sigma Black Belt
- Specialty Pharmacy Certification Board - Certified Specialty Pharmacist
- Consortium of Multiple Sclerosis Centers - Multiple Sclerosis Certified Specialist
- Active and in good standing pharmacist license in: Alabama, Arkansas, California, Delaware, Guam, Hawaii, Idaho, Illinois, Kansas, Massachusetts, Michigan, Mississippi, Nebraska, New York, Oklahoma, Oregon, Texas, Washington
Similar Profiles
Staci DuncanStaci Duncan
Regional Operations Manager at CPS SolutionsRegional Operations Manager at CPS Solutions
Jamie SipleJamie Siple
Director of Rehabilitation at CPS SolutionsDirector of Rehabilitation at CPS Solutions
Melinda LambersonMelinda Lamberson
Director of Pharmacy at CPS Solutions, LLC/Valir Rehabilitation HospitalDirector of Pharmacy at CPS Solutions, LLC/Valir Rehabilitation Hospital