Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hieu Chau

Garden Grove,CA

Summary

Beauty advisor with 7 years of experience offering versatile customer service and communication skills. Strong planner and problem solver who possess an admirable organizational ability. Can readily adapt to change. Works independently and exceeds expectations. Ability to multitask and meet tight deadlines without compromising quality. Seeking a position with an organization where I will be able to utilize my talents to stimulate and motivate a productive force to maximize the company’s sales, hospitality, and customer service metrics.

Overview

13
13
years of professional experience

Work History

BEAUTY ADVISOR, CHANEL

MACYS
01.2021 - Current
  • Greeting all incoming and outgoing guests, providing excellent customer service at all times
  • Explain and demonstrate use of cosmetics through actual application
  • Resolved customer issues and answers questions to ensure a positive customer experience
  • Build customer relationships and loyalty through personal interaction, follow up, and the maintenance of a client file
  • Knowledgeable of all products and key products, and the ability to recognize which product is most appropriate for the customer’s needs
  • Actively support the counter by ensuring proper presentation, organization, storing, and replenishment of stock
  • Use register system to ring up customer purchases, process payments and issue receipts.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

BEAUTY ADVISOR

LANCOME
01.2019 - 01.2021
  • Greeting all incoming and outgoing guests, providing excellent customer service at all times
  • Explain and demonstrate use of cosmetics through actual application
  • Resolved customer issues and answers questions to ensure a positive customer experience
  • Build customer relationships and loyalty through personal interaction, follow up, and the maintenance of a client file
  • Knowledgeable of all products and key products, and the ability to recognize which product is most appropriate for the customer’s needs
  • Actively support the counter by ensuring proper presentation, organization, storing, and replenishment of stock
  • Use register system to ring up customer purchases, process payments and issue receipts.

BEAUTY ADVISOR

SHISEIDO
01.2017 - 01.2019
  • Greeting all incoming and outgoing guests, providing excellent customer service at all times
  • Explain and demonstrate use of cosmetics through actual application
  • Resolved customer issues and answers questions to ensure a positive customer experience
  • Build customer relationships and loyalty through personal interaction, follow up, and the maintenance of a client file
  • Knowledgeable of all products and key products, and the ability to recognize which product is most appropriate for the customer’s needs
  • Actively support the counter by ensuring proper presentation, organization, storing, and replenishment of stock
  • Use register system to ring up customer purchases, process payments and issue receipts.

SALE ASSOCIATE - SEASONAL

BATH & BODY WORKS
01.2015 - 03.2015
  • Greet customers and handle their inquiries
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Answer customer’s questions about merchandise and advise customers on merchandise selection
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Stock shelves, racks, bins, and tables with new or transferred merchandise
  • Clean display cases, shelves, and aisles.

OFFICE ASSISTANT

DISCOVERY LEARNING CENTER
01.2012 - 01.2014
  • Answer and transfers phone calls
  • Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel
  • Orders, receives, and maintains office supplies
  • Interact with clients, visitors, and staffs
  • Monitor and re-order office supplies.

Education

GED -

Santa Ana College
Santa Ana, CA

Skills

  • Customer service
  • Strong communication
  • Makeup freelancing
  • Ability to learn quickly
  • Speaking: English, Vietnamese

Timeline

BEAUTY ADVISOR, CHANEL

MACYS
01.2021 - Current

BEAUTY ADVISOR

LANCOME
01.2019 - 01.2021

BEAUTY ADVISOR

SHISEIDO
01.2017 - 01.2019

SALE ASSOCIATE - SEASONAL

BATH & BODY WORKS
01.2015 - 03.2015

OFFICE ASSISTANT

DISCOVERY LEARNING CENTER
01.2012 - 01.2014

GED -

Santa Ana College

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Hieu Chau