Duane Higley Jr
Armstrong
Cambridge Springs,PA
20
years of professional experience
Dedicated technician with expertise in customer service, network troubleshooting, and fiber optic splicing. Committed to delivering optimal performance and efficient problem resolution to enhance customer satisfaction.
Work History
Broadband Technician II
3 Years- Installed and maintained broadband systems, ensuring optimal performance and customer satisfaction.
- Conducted troubleshooting for service outages, resolving issues efficiently to minimize downtime.
- Collaborated with team members to improve installation processes and enhance service delivery.
- Provided technical support for customers, addressing inquiries and resolving service-related concerns.
Material Controller I
1 Year 10 Months- Coordinated material flow between production and warehouse operations, enhancing efficiency in logistics.
- Managed inventory levels to ensure optimal stock availability and minimize excess materials.
- Oversaw tracking and reporting of material usage, contributing to improved forecasting accuracy.
- Implemented quality control measures for incoming materials, ensuring compliance with specifications.
Youth Worker
1 Year- Developed and implemented individualized support plans for at-risk youth.
- Facilitated group activities promoting social skills and teamwork among participants.
- Conducted regular assessments to monitor progress and adjust interventions accordingly.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Store Manager
5 Years 3 Months- Analyzed sales data to drive strategic merchandising decisions and maximize revenue.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Trained and developed staff, fostering a high-performance team environment.
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Enhanced customer experience through effective problem resolution and personalized service initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Asset Protection Associate
4 Years 11 Months- Implemented loss prevention strategies that improved inventory accuracy and reduced shrinkage rates.
- Monitored store premises to prevent theft and ensure safety protocols were followed.
- Conducted investigations into suspicious activities, documenting findings for management review.
- Collaborated with law enforcement during theft incidents to enhance recovery efforts and security measures.
- Analyzed incident reports to identify patterns and recommend policy adjustments for enhanced security.
Education
Associate of Science - Computer Information Systems
Vocational Technical - Commercial Arts & Graphics
Skills
Network troubleshooting
Equipment installation and maintenance
Loss prevention
Wireless networking
Customer relationship management
Cable management
Detail-oriented
Inventory control
Integrity and trustworthiness
Organization and confidentiality
Accomplishments
Letter of accomplishment from the United States Customs & Border Protection. This accomplishment highlights areas of unparalleled detail and investigative work during my time as an asset protection associate at Walmart.
Timeline
Broadband Technician II
Armstrong
10.2023 - CurrentRead More
Material Controller I
Armstrong
12.2021 - 10.2023Read More
Youth Worker
Hermitage House Youth Services
12.2020 - 12.2021Read More
Asset Protection Associate
Walmart
04.2016 - 03.2021Read More
Store Manager
Complete Wireless, Inc./unwired
05.2006 - 08.2011Read More
Erie Business Center
Associate of Science from Computer Information Systems
Read More
Crawford County Area Vocational Technical Center
Vocational Technical from Commercial Arts & Graphics
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