Willdaniels Ferrer
Lubbock
Summary
Seasoned installation and repair technician setting up, configuring, and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Broadband Technician II
Optimum Communications
Lubbock
09.2024 - Current
- Installed and serviced broadband, TV, and VoIP systems across fiber and Coax Networks
- Proficient in Fiber Optic Splicing in both RFOG networks and GPON networks
- Diagnosed and resolved connectivity and Latency issues in Fiber and Coax Networks
- Delivered High-quality customer support, achieving strong satisfaction ratings and low repeat-service call rates
Pantry Chef
La Sirena
Lubbock
05.2023 - 08.2024
- Delivered consistent, High-quality dishes in a fine dining environment
- Maintained Strict Adherence to Food safety Protocols and Health department standards
- Supported kitchen operations through efficient prep work. Inventory Monitoring, and team work with BOH staff
- Prepared and organized ingredients for daily service, ensuring efficient workflow in the kitchen.
Sales Apprentice
Discount Tire
Lubbock
05.2019 - 08.2023
- Assisted customers with tire/wheel selection and service recomendations
- Contributed to the store achieving $1M in revenue in July 2021 through strong customer service and reliable technical assistance
- Coordinated work orders between customers and technicians for Fast, accurate efficient workflow processes
- Performed tire mounting, balancing, rotations, and Wheel inspections per Discount tire safety standards and NHTSA standards
Education
Bachelor - Organizational Management
Texas Tech University
Lubbock, TX05.2025
High School Diploma -
Plano East Senior High
Plano, TX05.2019
Skills
- Technical Troubleshooting
- Coaxial Networks
- Fiber Networks
- Maintenance of Mechanical Systems
- Tools & Safety Compliance
- Customer Service Excellence
- Professional Communication
- Team Collaboration
- Efficient Workflow Processes
Certification
- CATV Training Institute- Field Safety Certification
- CATV Training Institute- Customer Satisfaction Standards
- CATV Training Institute - Broadband Installer Certification
- CATV Training Institute- Premise Troubleshooting
- CATV Training Institute- Radio Frequency RF basics
Awards
- TTU Presidents List for Academic Excellence, 12/01/21
- Texas Highways Magazine, 10/01/23
Languages
- English
- Spanish (Native Speaker)
Timeline
Broadband Technician II
Optimum Communications
09.2024 - Current
Pantry Chef
La Sirena
05.2023 - 08.2024
Sales Apprentice
Discount Tire
05.2019 - 08.2023
Bachelor - Organizational Management
Texas Tech University
High School Diploma -
Plano East Senior High