Summary
Overview
Work History
Education
Skills
Timeline
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Otoniel M Toscano

Hobbs,NM

Summary

Detail-oriented broadband technician with 3 years experience installing, repairing, and configuring low-voltage cables including coax, twisted pair, and fiber optics. Skilled in communication and interpersonal skills to build customer relationships and deliver exceptional customer service. Works efficiently, safely, and effectively independently and with others. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Broadband Technician II

TDS Telecom
01.2022 - Current
  • Hobbs New Mexico
  • Under minimal Supervision, installed, repaired, and configured low-voltage cables for residential and business customers, including coaxial cable, twisted-pair, and fiber optics.
  • Troubleshoot cable related services such as VOIP, high-speed data, and cable service.
  • Promoted a safe work environment by adhering to company conduct and safety regulations during installations and repair calls.
  • Repaired and installed network hardwire using computer operating systems.
  • Troubleshooted and maintained network equipment such as modems, routers, and switches.
  • Worked extensively with network administrators and server engineers to deliver exceptional service.
  • Performed quality assurance assessments on all cable and equipment ensuring all company specifications are met.
  • Troubleshoot all cable services with knowledge of hardline equipment such as trunk, feeder, nodes, amplifiers, line extenders, and power supplies.
  • Selling broadband services after identifying customer needs.
  • Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity.
  • Communicated with clients and management, answered questions, and provided technical support related to cable operating systems.
  • Exercised leadership skills by effectively motivating others.
  • Consistently met or exceeded performance metrics, maintaining a strong commitment to quality.

Host

Cotton Patch Cafe
06.2020 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and inspected restrooms regularly to keep spotless.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties proficiently.
  • Cross-trained to handle different restaurant roles, including bar, kitchen, to-go stations, and dishwasher.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation daily.

Education

Hobbs High School
Hobbs, NM

Skills

  • Customer Service
  • Fiber Optic Splicing
  • Network Troubleshooting
  • Cable Management
  • Equipment installation and maintenance
  • Strong work ethic
  • Efficient learner
  • English/Spanish proficiency
  • Works well under pressure
  • Detail-oriented
  • Low-voltage cabling installation and repair
  • Twisted-pair wiring installation and repair
  • Coaxial installation and repair

Timeline

Broadband Technician II

TDS Telecom
01.2022 - Current

Host

Cotton Patch Cafe
06.2020 - 12.2021

Hobbs High School

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Otoniel M Toscano