Hignacio Virgen
Charlotte,NC
Summary
Passionate result driver! Striving to do the best in all aspects of life and the workplace. Always willing to learn something new and apply it immediately! Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Team Leader - Guest Experience Specialist
The Escape Game-Charlotte, NC
2023.03 - Current
- Oversaw daily operations within the department, ensuring adherence to budgetary constraints while maintaining high-quality service standards.
- Enhanced guest satisfaction by implementing effective strategies to address customer feedback and concerns.
- Managed the resolution of over 50 complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
R2H (Remote/Hybrid)
Red Ventures-South Carolina
2022.08 - 2022.11
- Road2Hire is 6-month learning curriculum designed to teach professional development and tech skills.
- Adhered to coding best practices for consistent quality throughout software development life cycle.
- Mentored under senior developers on best practices in coding, debugging, and problem-solving techniques.
- Optimized code quality by performing thorough reviews and implementing best practices in coding standards.
- Followed Remote and Hybrid workflow and schedules ensuring productivity
Freelance Artist / Animator
Charlotte, NC
2018.01 - Current
- Independent Artist of 7 Years working experience in illustration and animation
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
Cashier/Sales Associate
Roses Discount Stores-Charlotte, NC
2020.03 - 2020.10
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
Education
High school diploma - 2D animation
Hopewell High School
11530 Beatties Ford Rd, Huntersville, NC 28078 05.2021
Skills
- Empathic
- Html5 (Less than 1 year)
- CSS (Less than 1 year)
- JavaScript (Less than 1 year)
- 2D animation (4 years)
- Communication skills
- Hospitality
- Guest services
- Team management
- Zoom etiquette
- Virtual Collaboration
Languages
English
Native or Bilingual
Timeline
Team Leader - Guest Experience Specialist
The Escape Game-Charlotte, NC
2023.03 - Current
R2H (Remote/Hybrid)
Red Ventures-South Carolina
2022.08 - 2022.11
Cashier/Sales Associate
Roses Discount Stores-Charlotte, NC
2020.03 - 2020.10
Freelance Artist / Animator
Charlotte, NC
2018.01 - Current
High school diploma - 2D animation
Hopewell High School
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