HI'ILANI TAUM

• Delivered dental cases to clinics, ensuring timely and accurate distribution.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Produced accurate, detailed estimates for water, fire, mold, and reconstruction projects using Xactimate.
• Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
• Prepared material orders to complete projects on time and within budget.
• Reviewed property floor plans, site conditions, and subcontractor/vendor bids to develop competitive proposals.
• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Collaborated with clients, insurance adjusters, and property managers to ensure clear communication and accurate project pricing.
• Maintained up-to-date knowledge of industry pricing, materials, and trends to support cost-effective estimating practices.

Additional Duties:

• Processed weekly technician time sheets for payroll and managed division expenses and budgets.
• Developed and implemented SOPs from scratch to streamline internal processes.
• Assisted with onboarding, training, and coaching of new and existing team members.
• Conducted performance reviews and facilitated cross-functional initiatives.
• Collaborated with other departments within the company to create opportunities for projects with existing janitorial clients and promote the restoration division.
• Assisted in financial forecasting, enabling better strategic planning and resource management for upcoming fiscal periods.
• Educated other divisions on the restoration/insurance business and standards.

• Produced accurate, detailed estimates for water, fire, mold, and reconstruction projects using Xactimate.
• Reviewed property floor plans, site conditions, and subcontractor/vendor bids to develop competitive proposals.
• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Collaborated with clients, insurance adjusters, and property managers to ensure clear communication and accurate project pricing.
• Worked closely with internal teams to review estimates in response to scope changes and client needs.
• Maintained up-to-date knowledge of industry pricing, materials, and trends to support cost-effective estimating practices.

• Produced accurate, detailed estimates for water, fire, mold, and reconstruction projects using Xactimate.
• Reviewed property floor plans, site conditions, and subcontractor/vendor bids to develop competitive proposals.
• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Collaborated with clients, insurance adjusters, and property managers to ensure clear communication and accurate project pricing.
• Worked closely with internal teams to review estimates in response to scope changes and client needs.
• Maintained up-to-date knowledge of industry pricing, materials, and trends to support cost-effective estimating practices.

Additional Duties:

• Processed payment checks received when needed.

• Greeted customers and helped with product questions, selections, general inquiries, and providing knowledgeable advice on pet care and nutrition.
• Processed transactions accurately, including handling cash, issuing receipts, and managing returns and exchanges per store policies.
• Maintained small animal enclosures and fish tanks, ensuring proper cleanliness.
• Consistently restocked the sales floor, including bags of animal food up to 50lbs.
• Efficiently completed opening and closing procedures including receiving of shipments from vendors.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained new team members on store procedures, customer service, and safety practices.
• Maintained up-to-date knowledge of store promotions, policies, and procedures to assist customers and support sales.

• Greeted customers and helped with product questions, selections, and other inquires.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Processed transactions accurately, including handling cash, issuing receipts, and managing returns and exchanges per store policies.
• Consistently cleaned and organized the sales floor and displays.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Conducted product demonstrations and special order requests to meet customer needs and drive sales.
• Utilized in-store technology to locate merchandise and support customer satisfaction.