Hi'ilei Alaibilla
Hanapepe,HI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservation Lead
Holo Holo Charters
08.2021 - Current
- Develop and manage work schedules for the reservations department
- Maintain accurate paperwork and files, ensuring compliance with company standards
- Create, evaluate, and execute sales incentives to drive revenue growth
- Oversee entire retail department including inventory management, including ordering, receiving, and restocking
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Cultivate and maintain relationships with vendors, negotiating favorable terms
Office Manager
Holo Holo Charters
12.2018 - 03.2020
- Managed office equipment and in-house systems, including Vend and FareHarbor
- Collaborated closely with the reservations manager to optimize departmental operations
- Addressed customer complaints promptly and effectively, ensuring high satisfaction levels
- Provided training and support to new staff members
- Assisted with accounting tasks and oversaw retail operations
- Managed inventory procurement and replenishment processes.
Reservationist
Holo Holo Charters
04.2017 - 12.2018
- Communicated effectively with guests, coworkers, and affiliate partners
- Successfully handled multiple tasks simultaneously, including guest check-ins, retail sales, and phone inquiries
- Responded to reservation-related emails in a timely manner
- Maintained a clean and organized workspace to enhance efficiency
- Supported the Reservations Manager with various projects and initiatives.
Education
High School Diploma -
Waimea High School
Waimea, HI05.2016
Skills
Administration and Management
Active Listening
Customer Service
Critical Thinking
Judgment and Decision Making
Detail-Oriented
Microsoft Office Suite Proficiency
Adaptability and Flexibility
Certification
The Power of Language: Creating High Performance Breakthroughs
Timeline
Reservation Lead
Holo Holo Charters
08.2021 - Current
Office Manager
Holo Holo Charters
12.2018 - 03.2020
Reservationist
Holo Holo Charters
04.2017 - 12.2018
High School Diploma -
Waimea High School
The Power of Language: Creating High Performance Breakthroughs
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