Hijab Tariq
Port Reading,NJ
Summary
Proven leader in customer service and financial analysis, with a track record of motivating teams to exceed productivity goals at Allied Bank. Expert in metric tracking and training, I excel in staffing coordination and complaint resolution. My technical support skills and ability to mentor staff have significantly improved service levels and customer engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Allied Bank Ltd Stadium Road Branch
Lahore, Pakistan
01.2020 - 10.2023
- Evaluated employee job performance and motivated staff to improve productivity.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Financial Analyst
Honda
Lahore, Pakistan
03.2018 - 01.2020
- Reviewed and endorsed financial assumptions used in strategic planning.
- Trained junior analysts on financial analysis techniques and best practices.
- Coordinated with cross-functional teams to gather financial data and insights for comprehensive reports.
Teller Supervisor
Allied Bank
Lahore, Pakistan
05.2016 - 03.2018
- Assisted with the development of new products or services to increase customer engagement.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
Education
Bachelor of Arts - Business And Managerial Economics
Forman Christian College University
Lahore, Pakistan06-2017
GED -
Government Degree College
Lahore, Pakistan07-2013
Skills
- Metric tracking
- Training and mentoring
- Staffing coordination
- Complaint resolution
- Skilled multi-tasker
- Technical support
Languages
English
Professional
Punjabi
Professional
Urdu
Professional
Timeline
Customer Service Manager
Allied Bank Ltd Stadium Road Branch
01.2020 - 10.2023
Financial Analyst
Honda
03.2018 - 01.2020
Teller Supervisor
Allied Bank
05.2016 - 03.2018
Bachelor of Arts - Business And Managerial Economics
Forman Christian College University
GED -
Government Degree College
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