Hilaire Farias
Clayton,NM
Summary
Dynamic customer service professional with a proven track record at Main Street Auto Parts, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I excel in high-pressure environments, ensuring satisfaction and operational efficiency. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Main Street Auto Parts
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
City Drug
02.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Restaurant Manager
Loves Travel Stop
08.2015 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma - Required
Clayton High School
Clayton, New Mexico05.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Main Street Auto Parts
06.2023 - Current
Pharmacy Technician
City Drug
02.2022 - 05.2023
Restaurant Manager
Loves Travel Stop
08.2015 - 02.2022
High School Diploma - Required
Clayton High School
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