Hilario Garcia
Bronx,NY
Summary
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Contemporary Casual establishments.
Overview
2
2
years of professional experience
Work History
Bartender
Marathi Greek Bistro
05.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Captain Waiter
Marathi Greek Bistro
05.2022 - 08.2023
- Completed restaurant opening and closing functions that included POS report generation.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Host
Marathi Greek Bistro
04.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server
Marathi Greek Bistro
11.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
Marathi Greek Bistro
11.2021 - 08.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Food Runner
Marathi Greek Bistro
09.2021 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
Education
Bachelor Of Medical Science - Medical Laboratory Technology
Hunter College of The City University of New York
New York, NYAssociate Of Science - Chemistry
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Banquet Events
- Media Relations
- Food Sales and Promotion
- Glassware Polishing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Marathi Greek Bistro
05.2022 - 08.2023
Captain Waiter
Marathi Greek Bistro
05.2022 - 08.2023
Host
Marathi Greek Bistro
04.2022 - 08.2023
Server
Marathi Greek Bistro
11.2021 - 08.2023
Barista
Marathi Greek Bistro
11.2021 - 08.2023
Food Runner
Marathi Greek Bistro
09.2021 - 08.2023
Bachelor Of Medical Science - Medical Laboratory Technology
Hunter College of The City University of New York
Associate Of Science - Chemistry
Borough of Manhattan Community College of The City University of New York
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