Hilary Agusto
Senior Customer Care Advocate
Lindenhurst,IL
Summary
Having ten years of customer service experience coupled with being well versed about Zio and iRhythm's customer service policies and procedures equals being able to consistently contribute outstanding service to customers, patients, Associates and to collaborate with and calibrate the calls of the Customer Service Representatives on my team. In short, my clear track record as a team leader and coach, coupled with a positive demeanor and proven skills as a Senior Customer Service Representative equals an asset for the corporation's goal to restructure.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
IRhythm Technologies, Inc.
01.2018 - Current
- Developed in depth knowledge about iRhythm and Zio, and its methodologies in order to provide superior customer service.
- Resolved the diverse inquires and issues of customers, patients, and iRhythm Associates
- Developed comprehensive understanding of iRhythm corporate policies and procedures
Customer Care Representative
Volkswagen Credit
03.2016 - 07.2021
- Provided concise, accurate and complete responses to all inquires
- Explored all viable solutions and offered guidance for appropriate courses of action
- Verified, updated and maintained customer account data
- Provided web support to consumers
- Identified and reported system and consumer internet challenges
Assistant Manager
Banana Republic Factory
07.2011 - 03.2016
- Supervised and successfully collaborated with team employees
- Provided training, coaching and feedback to team members
- Established daily business and team goals, including follow-up
- Tracked productivity to ensure team standards were met
- Ensured adherence to all corporate policies and procedures
- Processed payroll
Education
Associate of Arts - Sociology
College of Lake County, Grayslake, IL
Grayslake, ILSkills
Coaching and mentoring
undefinedTimeline
Senior Customer Service Representative
IRhythm Technologies, Inc.
01.2018 - Current
Customer Care Representative
Volkswagen Credit
03.2016 - 07.2021
Assistant Manager
Banana Republic Factory
07.2011 - 03.2016
Associate of Arts - Sociology
College of Lake County, Grayslake, IL
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