Hilary A. Laskey
Linthicum Heights,Maryland
Summary
Licensed Certified Social Worker-Clinical; over 30 years of professional experience Strong commitment to families, youth, and individuals in multiple treatment settings Effective at program development, transition management, and practice enhancement Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Deputy Executive Director, Operations
Department of Human Services/Social Services Administration
03.2020 - 09.2024
- Oversite of Research and Evaluation and Systems Management programs, contract with the University of Maryland School of Social Work and data sharing agreement with Chapin Hall
- Provide guidance and direction in CJAMS enhancement phase and sustainability efforts, including updates in order to comply with federal reporting standards for AFCARS, NCANDS, FFPSA, and NYTD
- Ensure operations compliance with Federal and State child welfare and adult services reporting requirements and timely submission including identification of data requirements for Family First reporting needs and coordination of data collection
- Manage and monitor Data and Quality requirements and related reporting out efforts pertaining to CCWIS Data Quality Plan
- Established a robust communication system among departments, promoting transparency and increased productivity.
- Implemented data-driven decision-making techniques, improving the organization''s ability to adapt to changing circumstances.
- Led a team of professionals to achieve departmental goals and improve overall performance.
- Facilitated collaboration across teams by implementing cross-functional project groups aimed at addressing complex challenges.
- Data validation of numerous reports and provision of data regarding new CPS cases and foster care entries each week for calls with local department
- Continued to provide support where possible for CFSR reviews, data meetings, audit and legislative needs
- Facilitated Data group for the Racial Equity Lens work
- Identified areas for improvement within the organization and developed actionable plans for positive change.
- Fostered an atmosphere of continuous improvement through regular feedback sessions and performance evaluations for staff members.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Deputy Executive Director, Programs
Department of Human Services/Social Services Administration
03.2023 - 02.2024
- Oversite of all program areas pertaining to Child Welfare in Maryland
- Managed Family First Preservation service provisions in both in-home and out-of-home areas of practice and direct improvements & enhancements of current practices
- Worked with Children’s Bureau around submission of APSR, CFSP and other federal reports along with management of the federal funds received and reported back to the Children's Bureau
- Facilitated Provider Advisory Council with private providers to ensure collaborative relationships between LDSS/SSA and private providers
- Participated in QSRI meetings to facilitate the movement towards private provider rate reform in Maryland
- Worked with various program areas to ensure policy and practice were appropriate, updating and revising both to meet the best practices based on research and changing populations served
- Ensure that legislative proposals or requests completed timely and comprehensively in order to promote best practices and support for the children and families served
- Respond to requests from the Secretary’s Office regarding constituent concerns, practice activities and other relevant queries
- Led a team of professionals to achieve departmental goals and improve overall performance.
- Identified areas for improvement within the organization and developed actionable plans for positive change.
- Implemented data-driven decision-making techniques, improving the organization''s ability to adapt to changing circumstances.
- Boosted employee retention rates by cultivating a supportive workplace culture focused on professional development opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Program Manager Research and Evaluation
Department of Human Services/Social Services Administration
10.2016 - 03.2020
- Manage state-wide data for Child Welfare and Adult Services programs by providing local, legislative, state, and federal reports and updates as required
- Provide ad hoc reports to support SSA program areas that can inform practice, program improvement, compliance with policy and regulations
- Participate in discussions regarding improved data provision for SSA, local, stakeholder, and federal mandates
- Facilitate Data Analytics Network team to improve the manner in which data is provided to all stakeholders to improve the understanding of data and the ability to integrate data into daily practices
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Built teams to address project goals and objectives for multiple projects.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Leveraged project management processes and tools to define and execute projects.
- Participate in Practice Implementation Team, Service Array and OISC meetings as well as other workgroups in order to provide information regarding data in respect to the work of each of the groups
- Work with CQI to improve the CFSR process by including data usage by the LDSS as well as participating in on-site CFSR reviews as a reviewer
- With the assistance of TA partners improve the presentation of data for SSA and the LDSSs, and improve the ability to process monthly data reports which allows for more timely distribution of data
- Oversees RRB and works closely with staff to ensure the accuracy of requests and timely processing of such requests, as well as review of final products
- Close work with UMSSW with data production in order to fulfill all data requests for all stakeholders to ensure accuracy, meaningfulness, and thoroughness of provided information
- Participate in Regional Meetings, providing data as needed for various presentations
- Presentation of state-wide and local data as requested for various meetings including boards where outside stakeholders are involved
- Actively involved in CJAMS process, especially with regards to data clean up and ensuring that data requirements are met in the new system
- Provide data support to SSA and LDSS staff either by providing data or by reviewing data and ensuring understanding
- Ensure SSA is aware of changing trends identified by analysis of data
Assistant Director – Quality Assurance
St. Mary’s County Department of Social Services
09.2014 - 10.2016
- Quality Assurance/Continuous Quality Improvement
- Data analysis to assure programs in Family Investment, Child Support Enforcement, Adult Services and Child Welfare Services were meeting or exceeding state mandates
- Formulate, develop and implement into practice and re-measure, coherent integrated Quality Assurance and Continuous Quality Improvement plans and processes
- Facilitate PQI meetings and coordinate with the various PQI sub-committees regarding their action tasks and goals; facilitate Strategic Visioning Committee
- Develop and establish program measurements and reports (FI reports, Child Welfare PIP, Child Support reports, etc.) that collect, analyze and evaluate data and indicators, analyze, evaluate and track performance measures, establish customer profiles by program and perform gap analysis and identification
- Establish and maintain procedures and controls such as customer service surveys to evaluate efficiency, effectiveness, and quality of services
- Provide administrative review of all aspects of all agency programs to improve the quality of local operation
- Based on program measurements, reports and data analysis, establish policies and procedures that will lead agency to accreditation
- Compile and present data to management team
- Ensure compliance with COA, federal and state mandates Staff Development
- Develop, analyze and administer tools to measure effectiveness of services delivered by Agency and implement targeted interventions to produce positive outcomes
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Community involvement to further the mission and vision of the Department in St Mary’s County
- Using social work best practices and procedures, research and establish staff development plans based on analysis of learning needs and linked to evaluation of practice and performance
- Analyze training needs of staff and work with the Human Resources Department in coordinating an overall services training program
- In areas of social work expertise conduct staff in-service training
- Provide training and training support for staff and Advisory Board Members
- PRIDE trainer for prospective resource parents in the county
- Produce Annual Report for the Department
- Annual surveys for customers, staff, community partners, foster parents, Board Members
- Compile and present data to management team
Team Leader
St. Mary’s County Department of Social Services
08.2007 - 09.2014
- Participated in committees and interagency meetings with collateral resources to identify community and customer needs and service gaps
- Participated in meetings to develop program and performance management systems, developed protocol for provision of services and made recommendations for new plan development
- Served as the Departments’ representative on the Child Welfare Day committee for 2008 - 2010, which involved development of the theme and presentation components offered to members of the community
- Lead activities in geo-site program and community partnership
- Responsible for integration of overall team efforts and continuous improvement of staff and agency's ability to deliver services seamlessly through geographically based teams
- Developed and arranged training for teams, led Staff Development Committee for five years, developed and presented trainings for staff on variety of topics and ensured the compliance of all staff with the training requirements for COA process
- Participated in the initial COA process as well as reaccreditation
- Took a lead role to ensure all required documents were uploaded to the website for submission and provided support to all programs as needed
- Active participant in on-site visit
- Continued monitoring to ensure final accreditation reached
- Active in CFSR/CQI processes both for SMC & as reviewer in Charles Co
- Continued monitoring of CQI PIP plan
- Provided professional social work direction, including clinical and technical consultation to social casework staff on principles of good social work practice in public casework environment
- Backup supervisory screening of protective services referrals and supervision of afterhours staff on rotating basis, provided supervision to team staff through employee evaluations (in conjunction with the appropriate Program Specialist)
- Modeled behaviors to staff to increase growth and development, monitored program and team outcomes and assessed individual functioning in team environment and worked with rest of management team to develop highest level of service provision for customers
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Administrator
The Bradley Center
01.2007 - 07.2007
- Responsible for several departments (Nursing, Maintenance, Housekeeping, Transportation, Overnight Supervisors)
- Monitored training compliance for all 125 employees working on that site including conducting several trainings personally
- Certified in Therapeutic Crisis Intervention (TCI), First Aid/CPR/AED
- Provided Administrator on Call support biweekly for Clinicians on Call at the campus
- Licensed Independent Practitioner support (provision of evaluations of residents in crisis) through a rotation covering both campuses
- Reorganized Nursing Department and improved service provision to all residents (76) to meet regulatory standards (JCAHO & DPW) by developing and implementing efficient policies, processes and procedures for all tasks.
- Participated in Admissions and Programming decisions for the campus
- Worked in close cooperation with the Clinical Administrator regarding function of the campus
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
Director of Residential, South Campus
The Bradley Center
01.2005 - 01.2007
- Supervised Nursing; Maintenance; Transportation; Night Supervisors and ensured completion of annual trainings for 50 full time employees
- Involved in decisions regarding clinical functioning and the impact on milieu settings
- Managed monthly Site Based Management Team meetings
- Developed and maintained on-campus “vocational jobs program” to promote community reintegration for residents; developed and supervised the Community Newspaper
- Served as Director on Call for campus, as well as Licensed Independent Practitioner to follow up on any passive physical restraints lasting over 30 minutes
- Responsible for conducting monthly resident council meetings which included discussions of community improvements, activities and ways to reduce restraints of residents
- Lead for the site in JCAHO agency review including ensuring required policies and procedures were followed along with any necessary improvement plans
- Facilitated annual DPW reviews; ensured compliance with state-wide regulations and requirements
- Participated in record reviews to ensure compliance as well
- Developed and updated policies and procedures as necessary to ensure compliance with all oversight organizations as well as to improve programs provided to residents
- This program was an innovative one which required very specific policies in order to promote safety and well-being
- Supervised an MSW intern
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Program Coordinator
The Bradley Center
09.2002 - 01.2005
- Scheduled and supervised 11 direct care staff and ran weekly staff meetings
- Developed milieu programming and monitored its implementation and modified as necessary
- Responsible for dealing with parental concerns regarding residents in care
- Participated in weekly rounds and clinical review with child psychiatrist; developed treatment plans for the 14 residents on the unit and responsible for ensuring all paperwork was submitted timely, was the only unit with treatment plans consistently submitted on time or early per insurance requirements
- Participated in the initial JCAHO accreditation and subsequent reaccreditations; ensured policies and procedures were followed to ensure compliance
- Committee member for reaccreditation to ensure compliance by the entire agency including site specific requirements
- Developed improvement plans as necessary with the committee
- Active in annual DPW reviews to ensure compliance with state-wide requirements and regulations
- Developed improvement plans as necessary
- Developed and updated policies and procedures to ensure compliance with all oversight organizations as well as to improve programs provided to residents
- Clinician on Call for the entire campus on a rotating basis
- Provided individual, group and family therapy on an as-needed basis for therapist coverage
- Supervised master's level interns
- Received Kids Come First Award in 2003
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Oversaw staff schedules and assignments to handle programming demands.
Mental Health Therapist
The Bradley Center
10.2001 - 09.2002
- Provided individual and family therapy to residents as well as group therapy coverage when needed
- Developed and maintained treatment plans and relevant paperwork; consistently turned in paperwork early
- Participated in monthly clinical reviews and interagency meetings
- Presented case presentations on high risk residents
- Therapist on call rotation; clinical leader in the milieu
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Expanded professional knowledge through ongoing continuing education opportunities and participation in relevant workshops and conferences.
- Performed client assessments and developed treatment plans.
- Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity.
- Developed comprehensive treatment plans for clients to address specific mental health concerns and goals.
- Collaborated with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
- Assessed new clients thoroughly to determine appropriate level of care and recommend suitable treatment options within the community if needed.
- Created a safe environment that fostered open communication, trust building and vulnerability among clients.
- Promoted positive coping strategies among clients by teaching stress management techniques and self-care practices.
- Provided crisis intervention services to clients experiencing acute mental health distress, ensuring safety and stabilization.
- Documented client progress in confidential files.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Service Coordinator of Family Cares Network
Youth Opportunities Upheld, Inc. (YOU, Inc.)
04.2001 - 09.2001
- Monitored referrals to Family Based Services including management of waiting lists and budget expectations
- Led monthly utilization reviews with providers to assess clinical needs and modify service delivery accordingly, and monitored length of service requirements and fiscal considerations
- Conducted semi-monthly Treatment Planning Team meetings with families and contracted service providers
- Participated in the regional meetings of the Family Cares Network and assisted clinicians and social workers in developing strength-based model of care
- Created a resource directory of community resources for families in the Central Massachusetts region, specific to each of the three area offices therein
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Houseparent for Teen Living Program
Youth Opportunities Upheld, Inc. (YOU, Inc.)
02.1996 - 04.2001
- Monitored 5-6 pregnant and parenting teen mothers and their children
- Worked with collaterals including DTA, DSS, public schools, GED programs, Early Intervention, mental health counselors, day care and health care professionals, etc and created Individual Service Plans with residents
- Supervised student interns, relief staff, and part-time case manager
- Developed and ran groups, including PAYA and life and safety workshops, including residents' problems with domestic violence, substance abuse, sexual abuse, loss and grieving, trauma, and their impact on parenting while an adolescent
- Created and maintained detailed program handbook and workshops to better prepare young mothers to live independently
- Participated in the initial COA process with the agency, developed policies and procedures for the Teen Living Program as required for the COA standards and assisted with the documentation regarding the program for COA
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Developed strong partnerships with community resources to provide additional support services for resident needs.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Coordinated with outside service providers to ensure comprehensive care plans were in place for residents requiring additional support services.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Strengthened communication skills among residents by facilitating group discussions and promoting active listening techniques.
- Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Established a nurturing environment by developing strong relationships with residents and providing emotional support.
- Reviewed clinical documentation to asses standards and quality of care.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Promoted culture of respect and understanding among students.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Solved grievances and complaints by collaborating with residents.
- Provided crisis management and intervention during emergency situations.
Outreach therapist
Massachusetts Society for the Prevention of Cruelty to Children (MSPCC)
10.1993 - 02.1996
- Worked with children, adults, and families using individual, play, group and family therapy to treat physical and sexual abuse, domestic violence, substance abuse, trauma, parenting, foster care, adoption and other systemic issues
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Outreach therapist
Center for Family Development
09.1992 - 09.1993
- Worked with pregnant and parenting teen mothers, first-time mothers, and families, to meet concrete, systemic, and psychosocial needs, and to counter results and conditions of abuse
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
Education
Ph.D. - National School of Social Services
The Catholic University of America
Washington, DC05.2026
Certification - Human Services Agency Management
Boston University School of Social Work
Boston, MA2001
MSW - Certification in Family Therapy
Boston University School of Social Work
Boston, MA05.1993
AB - Psychology; minor, Feminist and Gender Studies
Bryn Mawr College
Bryn Mawr, PA05.1991
Skills
Organizational Leadership
Relationship Building
Leadership Development
Community Engagement
Strategic Planning
Compliance and regulations
Innovation and Creativity
Program Leadership
Program Management
Partnership Development
Data Interpretation
Project Management
Social Work
Report compilation
Consulting
Teamwork and Collaboration
Trainingspresented
- Data – Preventing the Glaze, various jurisdictions in MD, 01/01/17, Present
- Marginalized Families – Putting the Pieces Together, Daniel Memorial Foster Care Conference Orlando, FL, 05/01/15
- Getting out of the Box, NASW-PA, NASW-GA, NASW-NYS, NASW-WVA, Welfare Advocates, 01/01/14, 12/31/15
- PRIDE Training for Resource Parents, 01/01/14, 12/31/16
- Marginalized Families, MD NASW Spring Social Work Conference, 03/01/11
- Families in Crisis: Psychiatric, Family and Loss Issues, sponsored by SMCDSS, 01/01/09, 12/31/16
- Financial Renovations, workshop as part of Stress Management for Families, Building the Coping Toolbox, 01/01/09
- Poverty Awareness, sponsored by St. Mary’s County Department of Social Services, 01/01/08, 12/31/16
- Ethics & Professional Boundaries, sponsored by St. Mary’s County Department of Social Services, 01/01/08, 12/31/16
- Responding to Critical Situations, sponsored by St. Mary’s County Department of Social Services, 01/01/08, 12/31/16
- Diversity & Cultural Awareness, sponsored by St. Mary’s County Department of Social Services, 01/01/08
- Therapeutic Crisis Intervention through Cornell University (Trainer of Trainers), 01/01/05, 12/31/07
Certification
- Licensed Certified Social Worker - Clinical - since 2007
Timeline
Deputy Executive Director, Programs
Department of Human Services/Social Services Administration
03.2023 - 02.2024
Deputy Executive Director, Operations
Department of Human Services/Social Services Administration
03.2020 - 09.2024
Program Manager Research and Evaluation
Department of Human Services/Social Services Administration
10.2016 - 03.2020
Assistant Director – Quality Assurance
St. Mary’s County Department of Social Services
09.2014 - 10.2016
Team Leader
St. Mary’s County Department of Social Services
08.2007 - 09.2014
Operations Administrator
The Bradley Center
01.2007 - 07.2007
Director of Residential, South Campus
The Bradley Center
01.2005 - 01.2007
Program Coordinator
The Bradley Center
09.2002 - 01.2005
Mental Health Therapist
The Bradley Center
10.2001 - 09.2002
Service Coordinator of Family Cares Network
Youth Opportunities Upheld, Inc. (YOU, Inc.)
04.2001 - 09.2001
Houseparent for Teen Living Program
Youth Opportunities Upheld, Inc. (YOU, Inc.)
02.1996 - 04.2001
Outreach therapist
Massachusetts Society for the Prevention of Cruelty to Children (MSPCC)
10.1993 - 02.1996
Outreach therapist
Center for Family Development
09.1992 - 09.1993
Ph.D. - National School of Social Services
The Catholic University of America
Certification - Human Services Agency Management
Boston University School of Social Work
MSW - Certification in Family Therapy
Boston University School of Social Work
AB - Psychology; minor, Feminist and Gender Studies
Bryn Mawr College
- Licensed Certified Social Worker - Clinical - since 2007
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