Hilary Alderette
Clovis,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sale Coordinator
Aetna (CVS)
04.2020 - 08.2023
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Maintained long-term relationships with high net-worth clients.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Trained team members in successful strategies to meet operational and sales targets.
- Successfully drove new product lines to increase annual profits by 98%.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Trained newly hired sales team in upselling techniques.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Education
Associate of Science - Fashion Merchandising
Brooks College
Long Beach, CA05.1999
High School Diploma -
Corcoran High School
Corcoran, CA06.1997
Skills
- Revenue Generation
- Implementing Pricing Strategies
- Customer Communication
- Decision-Making
- Sales strategy development
- Coaching skills
- Cold calling expertise
- Orientation and training
- Complex Problem-Solving
Timeline
Sale Coordinator
Aetna (CVS)
04.2020 - 08.2023
Associate of Science - Fashion Merchandising
Brooks College
High School Diploma -
Corcoran High School
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