Hilary Barela
Albuquerque,New Mexico
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Branch Business Manager
AAA Albuquerque West/ AAA Rio Rancho
01.2023 - Current
- The overall operation of a branch office and its activities including Automotive, Member Services, Travel Agency, and Insurance products
- Managing an average of 18-22 employees
- Driving sales, and performance in all areas
- Coaching through opportunities
- Assisted in the launch of a pilot program, establishing a new AAA branch within a Walmart location
- Enhanced operational efficiency by implementing strategic plans and protocols.
Insurance Business Manager
AAA Sales Development Center
06.2022 - 01.2023
- Responsible for coaching and developing new sales and service employees with structured training programs
- Teach sales business areas including product knowledge, systems, underwriting guidelines, and other business unit procedures
- Created curriculum for a new business unit
- Assisted with hiring process and training of new employees.
Insurance and Membership Sales Agent
AAA New Mexico
10.2017 - 06.2022
- Work with prospective members and insureds to grow memberships and insurance policies in New Mexico
- Delivered exceptional service to ensure a seamless purchasing experience.
- Exceed all individual and office goals for sales while creating "Members for Life"
- Implemented strategies that produced results in home, auto, and personal umbrella insurance policies
- Rookie of the Year 2018
- President’s Elite Agent 2021
Bail Bonds Consultant
Aladdin Bail Bonds
06.2017 - 10.2017
- Assess bail needs for clients in custody at three different jail facilities, follow up on leads
- Work with client’s families to determine financial liability, payment, and release timeline
- Contact courts for case information, court dates, and to post bond for clients in and out of custody
- Handle large amounts of cash, Payment Processing, Schedule payment plans, and Invoicing
- Work closely with recovery agents and law enforcement to recover clients who had skipped bail
Head Sales Consultant
Phresh Picks Distribution
04.2013 - 01.2017
- Actively managed close to three hundred accounts across the United States
- Consistently increased both sales and clientele year over year
- Managed Profit and Loss Margins, Accounting, Invoicing, and Payment Processing
- Inventory Management and Control
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Marketing through multiple avenues including radio, trade shows, social media, and special events
Education
BBA - Business Administration
UMass Global
Online2027
Certified Nursing Assistant Program -
Central New Mexico College
Albuquerque, NM12.2012
Skills
- Staff supervision
- Strategic planning
- Team sales leadership
- Training
- Performance evaluations
- Process improvement
- Business development
- Performance metrics
Timeline
Branch Business Manager
AAA Albuquerque West/ AAA Rio Rancho
01.2023 - Current
Insurance Business Manager
AAA Sales Development Center
06.2022 - 01.2023
Insurance and Membership Sales Agent
AAA New Mexico
10.2017 - 06.2022
Bail Bonds Consultant
Aladdin Bail Bonds
06.2017 - 10.2017
Head Sales Consultant
Phresh Picks Distribution
04.2013 - 01.2017
BBA - Business Administration
UMass Global
Certified Nursing Assistant Program -
Central New Mexico College
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