Hilary Catapano
Prospect,KY
Summary
Driven professional with a proven track record in customer communication notably at The Fetzer Company. Excelled in boosting client satisfaction and sales revenue through effective strategies and stellar customer service. Demonstrated strong enthusiasm for customer engagement, leading regions in sales and fostering positive relationships, achieving top sales for 18 months at Enterprise Rent A Car.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
The Fetzer Company
07.1997 - 06.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Account Executive
Enterprise Rent A Car
09.1994 - 07.1997
- Manager level proficient in retail sales and finance of automobiles on a daily basis.
- Successful in managing retail sales office and lead region in top sales consecutively for 18 months.
Receptionist
Bacon's Hair Salon
09.1992 - 07.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Youth Worker
YMCA Shelter House
01.1991 - 02.1993
- Responsible for handling crisis calls from teenagers needing assistance.
- Put together bulk mailings and some typing.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives.
Education
Bachelor of Arts - Police Administration
University of Louisville
Louisville, KY05.1994
Skills
- Strong enthusiasm for customer service
- Written and verbal communication
- Problem solving abilities
- Multi tasking and organization
Timeline
Sales Coordinator
The Fetzer Company
07.1997 - 06.2004
Account Executive
Enterprise Rent A Car
09.1994 - 07.1997
Receptionist
Bacon's Hair Salon
09.1992 - 07.1994
Youth Worker
YMCA Shelter House
01.1991 - 02.1993
Bachelor of Arts - Police Administration
University of Louisville
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