Hilary Council
Williamston,NC
Summary
Compassionate and detail-oriented CNA with experience at Three Rivers, skilled in vital signs monitoring and patient care. Enhanced patient satisfaction through effective communication and emotional support, while maintaining HIPAA compliance. Proven ability to train staff and implement best practices, fostering a collaborative environment that promotes safety and comfort for all patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Three Rivers
Windsor, NC
01.2026 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported rehabilitation exercises under direction of healthcare professionals.
- Documented patient care activities accurately in electronic health records.
- Trained new staff on best practices for patient assistance and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Server
Hitch N Post
04.2024 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed cash and credit transactions accurately, maintaining balanced cash register at shifts' end.
- Adapted quickly to changing demands during peak hours, prioritizing tasks effectively.
- Implemented feedback from guests to improve service quality and overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pharmacy Technician
Mast Pharmacy
Williamston, NC
02.2023 - 04.2024
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders using pharmacy management software to enhance workflow efficiency.
- Educated patients on medication usage and safety protocols during consultations.
- Maintained compliance with regulatory standards, ensuring quality control in pharmacy operations.
- Trained new staff on operational procedures and pharmacy best practices for improved service delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Server
Shaw’s Barbeque
Williamston, NC
10.2021 - 02.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Receptionist
Feyer Ford
Williamston, NC
06.2020 - 12.2020
- Greeted and assisted customers, ensuring a positive first impression of the dealership.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments for service and sales, optimizing daily workflow for team efficiency.
- Maintained organized reception area, promoting professionalism and cleanliness throughout facility.
- Collaborated with staff to streamline communication between departments, improving operational flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Applied Science - Nursing
Pitt Community College
Winterville, NCSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Attention to detail
- Bathing assistance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
Certification
• Certified Nursing Assistant 1
• BLS Certified
• CPR Certified
Timeline
CNA
Three Rivers
01.2026 - Current
Server
Hitch N Post
04.2024 - 08.2025
Pharmacy Technician
Mast Pharmacy
02.2023 - 04.2024
Server
Shaw’s Barbeque
10.2021 - 02.2023
Front Desk Receptionist
Feyer Ford
06.2020 - 12.2020
Associate of Applied Science - Nursing
Pitt Community College