Hilary Diaz
Brooklyn,USA
Summary
Seasoned Professional Recruiter with solid background in full-cycle recruitment processes. Strengths include optimizing sourcing strategies, refining interview techniques and enhancing candidate experience. Noteworthy impact includes successfully streamlining talent acquisition practices, leading to improved hiring efficiency and quality of hires.
Overview
4
4
years of professional experience
Work History
Para professional recruiter
White Glove Community Care
Brooklyn, NY
10.2024 - 12.2024
- Provided instructional support to students with special needs, assisting in the implementation of individualized education plans (IEPs)
- Collaborated with teachers and therapists to develop and implement strategies for improving academic and behavioral outcomes
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
- Supported students during classroom activities, ensuring their engagement and participation
- Supported students with personal care tasks, such as toileting, feeding, and dressing when necessary
- Provided one-on-one assistance to students who required additional support or accommodations
- Assisted in administering assessments and collecting data on student performance
- Provided one-on-one support to students with learning disabilities, helping them improve academic performance and confidence
- Collaborated with classroom teachers to create and adapt instructional materials to meet the diverse needs of students
- Supported student behavior management by implementing positive reinforcement strategies and de-escalation techniques
- Provided emotional support for students experiencing challenges at home or school through active listening and empathy
- Implemented accommodations outlined in IEPs such as extended time on assignments or modified assessments
- Assisted in the supervision of students during transitions between classes, lunchtime, and recess periods
- Participated in team meetings to discuss student progress, share insights, and contribute to educational planning
- Contributed ideas for creating a supportive classroom environment that fosters inclusivity and respect for all students' abilities
Retention Specialist
White Glove Community Care
Brooklyn, NY
11.2023 - 10.2024
- Developing strategies to retain Home health aides and Patients
- Gather information about HHA complaint's
- Increased loyalty and Patient retention by resolving Patients/ HHA complaints and implementing retention strategies
- Developed a manual on what a retention specialist is
Human Resource Coordinator
White Glove Community Care
Brooklyn, NY
07.2021 - 11.2023
- Coordinated and scheduled new hire orientations
- Served as the primary point of contact for new hires during the orientation process, answering benefit questions, standard policies, and providing guidance as needed
- Collaborated with HR team members and hiring manager to ensure a seamless onboarding experience for new employees
- Assisted with the completion of new hire paperwork, including employment forms, benefits enrollment, policy acknowledgments, and tax forms
- Maintained and updated accurate records of employee records, orientation attendance and new hire documentation in the HRIS
- Assisted with the employee recognition program to highlight the employee of the month
- Audited files to ensure compliance with Federal, state, and local regulations
- Hired over 500 Home Health Aides and Personal Care Aides
- Promoted to Human Resources retention specialists after proving knowledge of all processes
Human Resources Assistant
White Glove Community Care
Brooklyn, NY
06.2021 - 07.2022
- Interviewed applicants for health professional positions including Home Health Aides, Personal Care Aides, Personal assistants, and Paraprofessionals
- Became head interviewer after showing extensive knowledge on all processes entailed by the position
- Completed I9 documentation to verify the identity and legal authorization to work for all applicants seeking employment
- Administered W4 and NYS IT 2104 forms in order to determine income tax withholding
- Offered 8850 forms to applicants in targeted groups to determine their eligibility to receive tax credit
- Prepared LS forms to give applicants a written notice of their pay rate
- Gathered medical forms such as physical forms, covid vaccine records, drug screens and more
- Translated federal documents for Spanish speaking applicants
- Data Entry on HHA exchange, Smart sheet, Bluesky, Alchemy
- First employee of the month in Recruitment under new management
Receptionist
White Glove Community Care
Brooklyn, NY
05.2021 - 06.2021
- Demonstrated proficiencies in telephone reception within a high-volume environment
- Received 150+ calls per day and directed them to the appropriate department
- Answered incoming calls and questions about patients and their scheduled services
- Sent emails to coordinators pertaining to missed calls
- Scanned medical forms into alchemy
- Completed audits to ensure that all employees were adhering to Department of Health Guidelines
- Promoted to Human Resources Assistant position after demonstrating ability to learn and prompt skill data entry
Education
Associate's degree - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2020
Advanced Regents Diploma -
Williamsburg High School For Architecture And Desi
Brooklyn, NY06.2018
Skills
- Smartsheet
- Communication skills
- Recruiting
- Customer support
- Interpretation
- Organizational skills
- Medical office experience
- Leadership
- Personal assistant experience
- Home & community care
- Social media management
- Computer skills
- HHA Exchange
- Help desk
- Payroll
- HRIS
- Microsoft Word
- Project Coordination
- Human Resources
- Phone etiquette
- Microsoft Outlook
- Zoom
- Interviewing
- Administrative experience
- Microsoft Excel
- Employee Orientation
- NYS HCS
- Bluesky
- Writing skills
- Translation
- Bilingual
- Time management
- Executive administrative support
- Office experience
- Customer service
- Sales
- Home care
- Full cycle recruiting
- Organizational planning
- Interviewing techniques
- Candidate sourcing
Assessments
- Recruiting, Proficient, 12/01/22
- Spreadsheets with Microsoft Excel, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 05/01/22
- Attention to detail, Proficient, 07/01/22
Timeline
Para professional recruiter
White Glove Community Care
10.2024 - 12.2024
Retention Specialist
White Glove Community Care
11.2023 - 10.2024
Human Resource Coordinator
White Glove Community Care
07.2021 - 11.2023
Human Resources Assistant
White Glove Community Care
06.2021 - 07.2022
Receptionist
White Glove Community Care
05.2021 - 06.2021
Associate's degree - Criminal Justice
Borough of Manhattan Community College
Advanced Regents Diploma -
Williamsburg High School For Architecture And Desi