Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hilary Gonzales

Miami,FL

Summary

Dedicated customer service representative with proven skills in active listening, data entry, and issue resolution. Committed to enhancing customer satisfaction and streamlining front desk operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Powerhouse Gym
Miami, FL
06.2024 - 01.2026
  • Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
  • Managed front desk operations, ensuring seamless check-in and check-out processes for members and guests.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Organized, maintained and updated information in computer databases.

Receptionist

Sisu Clinic
Coral Gables, FL
03.2022 - 05.2024
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated appointment scheduling, optimizing daily operations for staff and clients.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.

Receptionist

Ford
Honolulu, HI
01.2020 - 02.2022
  • Managed multi-line phone system, ensuring efficient call routing and timely responses.
  • Coordinated scheduling for appointments, optimizing calendar management for staff and clients.
  • Assisted in maintaining office supplies inventory, streamlining procurement processes for operational efficiency.
  • Greeted visitors warmly, providing exceptional customer service and enhancing company image.

Education

High School Diploma -

Ronald Reagan Doral Senior High
Doral, FL
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Powerhouse Gym
06.2024 - 01.2026

Receptionist

Sisu Clinic
03.2022 - 05.2024

Receptionist

Ford
01.2020 - 02.2022

High School Diploma -

Ronald Reagan Doral Senior High
Hilary Gonzales