HILARY GREENER
Tucson,AZ
Summary
Dynamic Talent Manager offering a progressive career across diverse industries. Proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies up to 10,000 employees. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.
Overview
13
13
years of professional experience
Work History
Senior Talent Acquisition Manager
Everise, Inc.
Tucson, AZ
03.2022 - 11.2023
- Responsible for high volume recruiting and hiring large number of employees on weekly, monthly, yearly basis for over 40 different lines of business. Busiest time of year was over 1000 hires per week.
- Oversee full life cycle recruiting process
- Strong ability to lead large teams on shore and offshore to ensure all vacancies are filled in timely and efficient manner, and delegate responsibilities effectively. Led a team of up to 20 in the US and up to another 50 in Asia and Central America.
- Trains and encourages employees in setting recruiting goals, as well as implementing and following guidelines to ensure hiring strategies align with policies and objectives
- Works closely with other departments to ensure all departments are in agreement within organization for recruiting strategies and job market insights
- Out of the box thinking when it comes to recruiting strategies and achieving goals while staying within budgets and timelines
- Plans for long term strategies and needs including financial budgets and staffing plan including allocating funds for all recruiting efforts, showing fiscal responsibility
- This position is very customer service focused and balances a need for company goals vs client goals
- Manages multiple complex projects simultaneously while also developing team from within under short timelines showing ability to multitask under pressure
- Responsible for overseeing all RPO’s (external recruiting sources), including assignments and invoicing
- Launched multiple new clients and implemented hiring strategies within short time frames
- Implemented and planned virtual hiring events for WAH hiring.
- Conducted regular market research on industry trends and competitor activities to inform future talent acquisition strategies.
- Enhanced candidate pool quality by implementing targeted recruitment strategies and leveraging professional networks.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Provided data-driven insights on recruitment performance metrics, enabling continuous improvement in talent acquisition strategies across all departments.
- Reduced time-to-fill metrics by optimizing interview scheduling processes and refining assessment criteria.
- Streamlined hiring processes, introducing efficient candidate tracking systems and communication tools for improved collaboration among team members.
- Initiated proactive pipeline development efforts by cultivating long-term relationships with passive candidates in critical industries or functional areas.
Senior Talent Acquisition Manager
PSG Global Solutions
Marina Del Rey, CA
11.2020 - 03.2022
- PSG is one of the top Recruiting Process Organizations in the world! Moved to PSG to strengthen and build upon partnership between PSG and Everise
- Led team of 8 recruiters in the us and as many as 70 in other countries
- Worked a dual role as both Client Services and TA
- Responsible for client communication and strategy planning for capacity and staffing for Everise requirements to PSG
- Worked with Client Operations and TA to ensure effectiveness of recruitment programs to align with client strategy
- Was the lead in vendor management for this client across more than 30 Lines of Business
- Ensured compliance with client policies and procedures
- Maintained and evaluated client reporting and invoicing.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Conducted regular market research on industry trends and competitor activities to inform future talent acquisition strategies.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Devised hiring and recruitment policies for 3500-employee company.
Talent Acquisition Manager
C3 Customer Contact Channels (now Everise)
Tucson, AZ
03.2019 - 10.2020
- Responsible for high volume recruiting and hiring a large number of employees on a weekly, monthly, yearly basis for over 20 separate lines of business
- Oversee the full life cycle recruiting process
- Oversees large teams on shore (13 in the US) and offshore (up to 25 in Asia and Central America) to ensure all vacancies are filled in a timely and efficient manner
- Trains and coaches employees in setting recruiting goals, as well as implementing and following guidelines to ensure hiring strategies align with policies and objectives
- Works closely with other departments to ensure all departments are in agreement within the organization for recruiting strategies and job market insights
- Plans, as a team, for long term planning strategies and needs including a financial budget and staffing plan including allocating funds for all recruiting efforts
- This position is very customer service focused and balances a need for company goals vs client goals
- Manages multiple complex projects simultaneously while also developing the team from within
- Responsible for overseeing all RPO’s (external recruiting sources), including assignments and invoicing
- Launched multiple new clients and implemented hiring strategies within short time frames, showing my ability to multi task under pressure
- Created and implemented large hiring events for high season recruiting, specifically for licensed Medicare sales agents.
- Responsible for 2 Brick and Mortar sites pre-Covid. In addition to launching the Work at Home program.
Escrow Assistant
Title Security Agency
Tucson, AZ
08.2017 - 02.2019
- Title Security Agency is the largest title and escrow company in Southern Arizona
- Assist people in purchasing and selling property and help navigate paperwork and documents that are needed to make that happen. Up to 45 contracts closed per month.
- Responsibilities include processing all requests, data entry, communication with agents, sellers, and buyers
- Daily contract reviews and research
- Constant communication with all parties involved on both sides of each transaction.
Director of Recruiting and Account Management
Career Opportunities International
Scottsdale, AZ
02.2016 - 04.2017
- High level of client interaction, including attending client meetings to help win new business, new search kick off meetings, and full cycle recruiting for active searches
- Develop and lead corporate recruiting and staffing strategies for new searches
- Manage full-cycle recruiting process to include: writing job descriptions, developing and implementing sourcing strategies, reviewing resumes and conducting interviews, with key emphasis on pipeline development and improving time to fill
- Led team projects related to improving recruitment practices and process
- Train and mentor new employees on company systems and processes
- Identify and pursue new sourcing efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to customer
- Consistently maintain high levels of customer service
- Ensures all activities are tracked in internal databases.
- Recruited top talent to maximize profitability.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Developed strong relationships with hiring managers, aligning talent acquisition strategies with organizational goals and objectives.
- Developed comprehensive interview guides and assessment tools for consistent candidate evaluations across all roles and functions within the organization.
- Implemented data-driven decision-making practices to continuously improve recruitment effectiveness and outcomes based on measurable metrics.
- Enhanced recruitment efficiency by implementing innovative strategies and cost-effective sourcing techniques.
- Led team of 6 Recruiters across North America, Europe, and Asia.
Executive Search Business Partner / Senior Account Manager
Career Opportunities International
Scottsdale, AZ
05.2012 - 01.2016
- High level of client interaction, including attending client meetings to help win new business, new search kick off meetings, and full cycle recruiting for active searches
- Develop and lead corporate recruiting and staffing strategies for new searches
- Manage full-cycle recruiting process to include: writing job descriptions, developing and implementing sourcing strategies, reviewing resumes and conducting interviews, with key emphasis on pipeline development and improving time to fill
- Led team projects related to improving recruitment practices and process
- Train and mentor new employees on company systems and processes
- Identify and pursue new sourcing efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer
- Consistently maintains high level of customer service
- Ensures all activities are tracked in internal databases.
Executive Recruiter
Career Opportunities International
Scottsdale, AZ
10.2010 - 05.2012
- Develop and lead corporate recruiting and staffing strategies for new searches
- Manages full-cycle recruiting process to include: writing job descriptions, developing and implementing sourcing strategies, reviewing resumes and conducting interviews, with key emphasis on pipeline development and improving time to fill
- Leads team projects related to improving recruitment practices and process
- Trains and mentors new employees on company systems and processes
- Identifies and pursues new sourcing efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer
- Consistently maintain a high level of customer service
- Developed and implemented plans to improve recruitment process.
- Crafted compelling job descriptions that accurately portrayed open positions while appealing to potential applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
- Streamlined candidate search processes for increased efficiency and better results.
- Discussed contracts, benefits packages and executive compensation facets with new hires.
Education
University of Arizona
Skills
- Executive Search
- Cross-Functional Collaboration
- Human Resource Information System HRIS
- Global Talent Acquisition
- Forecasting Employment Needs
- Recruitment Process Outsourcing
- Interview techniques
- Contract Negotiation
- Executive Recruiting
- Relationship Building
- Data-driven decision-making
- Remote Hiring
- Applicant Tracking Systems
- Recruitment Marketing
Languages
French
Limited Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceWork from home optionTimeline
Senior Talent Acquisition Manager
Everise, Inc.
03.2022 - 11.2023
Senior Talent Acquisition Manager
PSG Global Solutions
11.2020 - 03.2022
Talent Acquisition Manager
C3 Customer Contact Channels (now Everise)
03.2019 - 10.2020
Escrow Assistant
Title Security Agency
08.2017 - 02.2019
Director of Recruiting and Account Management
Career Opportunities International
02.2016 - 04.2017
Executive Search Business Partner / Senior Account Manager
Career Opportunities International
05.2012 - 01.2016
Executive Recruiter
Career Opportunities International
10.2010 - 05.2012
University of Arizona