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Hilary Hollifield
Old Fort,USA
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Diligent Wellness. Coordinator with strong background in managing front office tasks and ensuring smooth operations. Successfully coordinated schedules, managed correspondence, and provided top-tier customer service. Demonstrated organizational skills and effective communication in fast-paced environment.
Overview
21
21
years of professional experience
Work History
Front Office Assistant
Smile Starters Denta
Asheville, NC
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with policies.
- Assisted in maintaining a clean and organized front office environment for enhanced patient experience.
- Implemented electronic health record system updates, improving data accuracy and retrieval efficiency.
Front Desk Coordinator
Best Bites Dental
Asheville, NC
03.2025 - 09.2025
- Greet patients as they enter
- Ensure all paperwork is updated or completed
- Answer incoming calls
- Check voicemails
- Send records upon request
- Check eligibility on NCTRACKS
- Ensure scanning is up to date
- Call in new prescriptions
- Reschedule appointments
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
New Patient Navigator/Front Desk
Rockcliff Oral Surgery
Asheville, NC
11.2022 - 03.2025
- Answer incoming calls
- Schedule appointments for new and existing patients
- Receive referrals and create charts for new patients
- Respond to online requests for appointments
- Answer any questions patients may have for upcoming appointments
- Address any concerns patients have while scheduling consultation appointments
- Convey to patients that I am here to help them
- Upload new patient paperwork to chart
- Enter insurance information
- Greet patients as they enter
Front Desk Coordinator
WNC Ear Nose and Throat
Asheville, NC
11.2021 - 11.2022
- Schedule appointments
- Check patients in and out
- Collect co-pays and payments
- Answer phones
- Verify insurance benefits and submit insurance claims
- Post payments to accounts
- Contact patients that have referrals to make initial appointments
- Trained new front desk staff on procedures, policies, and customer service best practices.
Check Out Desk Coordinator
Carolina Spine and Neurosurgery
Asheville, NC
01.2021 - 11.2021
- Queue and document orders as directed by the physician
- Collect payments as necessary
- Scan and index documents to the patient’s chart
- Send incoming faxes to the physicians to be signed, index them back to the chart and faxed signed fax back to the sender
- Schedule follow-up appointments
Front Desk Representative
Grace OBGYN
Asheville, NC
07.2020 - 09.2020
- Responsible for scheduling appointments
- Responsible for accepting payments
- Answer incoming calls and return calls from messages
Front Desk Representative
Vickery Family Medicine
Asheville, NC
01.2020 - 04.2020
- Responsible for greeting patients as they enter the office
- Responsible for accepting payments for services rendered
- Answer phone calls and return calls from messages
- Responsible for scheduling appointments
Patient Care Coordinator
Asheville Audiology Services
Asheville, NC
10.2018 - 01.2020
- Responsible for accepting payments
- Greet patients as they enter
- Responsible for scheduling appointments
- Determine patients benefits with various insurance companies
- Responsible for answering calls and return calls from messages
Paraprofessional
Possibilities Day Program
Marion, NC
10.2017 - 06.2018
- Responsible for working one on one with individuals
- Responsible for helping clients with every day needs and personal care
Magistrate
McDowell County Clerk of Court
Marion, NC
12.2006 - 12.2016
- Responsible for presiding over small claims hearings and Traffic Court
- Responsible for setting bonds and generating release orders
- Responsible for issuing arrest warrants and criminal summons
- Complete applications for Involuntary Commitments
Deputy Clerk
Deputy Clerk
04.2005 - 12.2006
- Responsible for providing in person customer service and over the phone
- Responsible for processing paperwork form the Magistrate's Office
- Juvenile Court and completing the dockets following court
- Responsible for accepting payments in the Cashier's Office
- Responsible for keeping minutes in the courtroom
- Entering minutes into the system post court proceedings
Education
Bachelor of Science degree - Management
University of North Carolina
Asheville, NC12-2001
Skills
- Microsoft Office
- Customer service
- Office experience
- Time management
- Organizational skills
- Insurance Verification
- EMR Systems
- Medical Scheduling
- Communication skills
- Microsoft Excel
- Listening skills
- File organization
- Problem-solving skills
- Data entry
- Scheduling appointments
- Administrative skills
- Appointment setting
- File management
Timeline
Front Office Assistant
Smile Starters Denta
09.2025 - Current
Front Desk Coordinator
Best Bites Dental
03.2025 - 09.2025
New Patient Navigator/Front Desk
Rockcliff Oral Surgery
11.2022 - 03.2025
Front Desk Coordinator
WNC Ear Nose and Throat
11.2021 - 11.2022
Check Out Desk Coordinator
Carolina Spine and Neurosurgery
01.2021 - 11.2021
Front Desk Representative
Grace OBGYN
07.2020 - 09.2020
Front Desk Representative
Vickery Family Medicine
01.2020 - 04.2020
Patient Care Coordinator
Asheville Audiology Services
10.2018 - 01.2020
Paraprofessional
Possibilities Day Program
10.2017 - 06.2018
Magistrate
McDowell County Clerk of Court
12.2006 - 12.2016
Deputy Clerk
Deputy Clerk
04.2005 - 12.2006
Bachelor of Science degree - Management
University of North Carolina