Hilary Hughes
City of Norfolk
Chesapeake,VA
18
years of professional experience
Experienced Child Protective Services professional specializing in crisis intervention, case management, and team collaboration. Proven track record of enhancing operational efficiency and developing tailored service plans that improve family outcomes.
Work History
Child Protective Services Intake Supervisor
2 Years 2 Months- Implemented workflow improvements that streamlined intake operations and reduced processing times.
- Supervised intake processes, ensuring compliance with departmental policies and procedures.
- Trained new staff on operational protocols, enhancing team performance and efficiency.
- Evaluated client needs to develop tailored service plans, improving overall satisfaction rates.
- Collaborated with multidisciplinary teams to address complex cases, fostering interdepartmental communication.
- Maintained accurate records in case management systems, ensuring data integrity and accessibility.
Foster Care Family Services Worker II
2 Years 6 Months- Conducted comprehensive assessments to identify family needs and develop tailored service plans.
- Facilitated access to community resources, ensuring families received necessary support services.
- Collaborated with multidisciplinary teams to address complex family dynamics and promote positive outcomes.
- Provided crisis intervention and conflict resolution strategies to stabilize family situations effectively.
- Educated families on available programs, enhancing understanding of resources for improved well-being.
- Monitored progress of service plans, adjusting interventions based on client feedback and changing circumstances.
APS Family Services Worker II
2 Years- Developed and implemented individualized service plans for families in need.
- Collaborated with local agencies to coordinate support services for families.
- Conducted assessments to determine eligibility for family assistance programs.
- Facilitated workshops on parenting skills and community resources.
CPS Family Services Worker I
2 Years- Developed individualized service plans tailored to client needs and goals.
- Facilitated family assessments to determine eligibility for services and resources.
- Conducted home visits to evaluate family dynamics and deliver necessary interventions.
- Coordinated referrals to community resources, enhancing access to support services.
- Collaborated with multidisciplinary teams to address complex family situations effectively.
- Investigated cases of abuse and/or neglect of children
911 Public Safety Telecommunicator
9 Years 6 Months- Coordinated communication between first responders and various agencies during incidents.
- Managed emergency calls, prioritizing information to dispatch resources efficiently.
- Utilized advanced computer-aided dispatch systems to track unit status and response times.
- Provided critical support in high-pressure situations, ensuring accurate data entry and incident documentation.
- Trained new telecommunicators on protocols, procedures, and system usage for effective performance.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
Education
Bachelor of Science - Social Work
- Dean's List [2 Years]
Associate of Science - Criminal Justice
Skills
Case management expertise
Staff training and development
Crisis intervention
Data entry proficiency
Case documentation
Timeline
Child Protective Services Intake Supervisor
City of Norfolk
06.2024 - CurrentRead More
Foster Care Family Services Worker II
City of Norfolk
12.2021 - 06.2024Read More
APS Family Services Worker II
City of Norfolk
12.2019 - 12.2021Read More
CPS Family Services Worker I
City of Norfolk
12.2017 - 12.2019Read More
911 Public Safety Telecommunicator
City of Norfolk
06.2008 - 12.2017Read More
Norfolk State University
Bachelor of Science from Social Work
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Tidewater Community College
Associate of Science from Criminal Justice
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