Hilary Johnson
South Jordan,UT
Summary
Technical Project Manager with 15+ years of experience leading complex, cross-functional initiatives in healthcare technology, software development, and enterprise data platforms. Proven ability to deliver projects on time and within budget while balancing technical rigor, regulatory requirements, and stakeholder expectations. Adept at serving as a liaison between technical and non-technical teams, managing risk and compliance, and supporting large-scale implementations that improve operational efficiency and data reliability. PMP- and CSPO-certified, with deep experience supporting mission-driven, highly regulated environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
O.C. Tanner
04.2022 - Current
- Lead end-to-end delivery of complex technical projects, ensuring alignment with business objectives, scope, budget, and delivery timelines.
- Establish project teams, define delivery strategies, and create detailed schedules, milestones, and success metrics.
- Serve as a liaison between IT, business stakeholders, and external partners to translate requirements into actionable technical plans.
- Identify, document, and manage project risks and issues; develop mitigation and contingency plans to maintain delivery momentum.
- Facilitate effective project governance through status reporting, leadership updates, and stakeholder communications.
- Evaluate market research and emerging technologies to inform client strategy and future initiatives.
- Support development of business cases and funding justifications for new technology investments.
Technical Project Manager
IFIT
03.2021 - 02.2022
- Managed multiple mobile application development initiatives from initiation through delivery, supporting evolving business and user needs.
- Led Agile ceremonies including sprint planning, daily scrums, sprint reviews, and retrospectives.
- Oversaw sprint backlogs, timelines, and delivery commitments; escalated and removed blockers to ensure project success.
- Partnered with Customer Care, Product, and Engineering teams to incorporate user feedback and improve product quality.
- Communicated complex technical concepts clearly to non-technical stakeholders and leadership.
Operations Trainer
SelectHealth
04.2004 - 01.2007
- Lead end-to-end delivery of complex technical projects, ensuring alignment with business objectives, scope, budget, and delivery timelines.
- Establish project teams, define delivery strategies, and create detailed schedules, milestones, and success metrics.
- Serve as a liaison between IT, business stakeholders, and external partners to translate requirements into actionable technical plans.
- Identify, document, and manage project risks and issues; develop mitigation and contingency plans to maintain delivery momentum.
- Facilitate effective project governance through status reporting, leadership updates, and stakeholder communications.
- Evaluate market research and emerging technologies to inform client strategy and future initiatives.
- Support development of business cases and funding justifications for new technology investments.
Client Success Manager
Alegeus Technologies
12.2018 - 03.2021
- Supported enterprise healthcare clients using complex software platforms, ensuring successful adoption and ongoing operational effectiveness.
- Acted as a trusted advisor to clients, aligning software configurations with business and regulatory requirements.
- Collaborated with product and engineering teams to prioritize defect backlogs and system enhancements.
- Led strategic reviews, executive presentations, and on-site engagements to strengthen client partnerships.
- Translated end-user needs into clear requirements to support product improvements and technical delivery.
Technical Project Manager
HealthEquity
05.2015 - 12.2018
- Directed technical implementations for new clients and enhancements for existing partners.
- Served as primary technical contact during implementation phases, coordinating across internal IT teams and external partners.
- Managed data exchanges, system configurations, and integration testing to ensure accuracy and compliance.
- Developed detailed project documentation, scope definitions, and test plans.
- Ensured delivery met regulatory, quality, and client expectations.
Senior Account Manager
OptumHealth Bank
03.2012 - 05.2015
- Managed enterprise client relationships for health savings account platforms in a regulated healthcare environment.
- Coordinated cross-functional teams to support strategic initiatives and ongoing service delivery.
- Developed targeted communications and reporting to support client education and engagement.
Implementation Project Manager
Wells Fargo
02.2007 - 03.2012
- Led end-to-end implementations of employer health savings account programs.
- Ensured compliance with BSA and Patriot Act requirements.
- Developed project plans, managed milestones, and coordinated testing and system configuration.
Education
Bachelor of Science - Behavioral Science And Health
University of Utah
Salt Lake City, UTSkills
- Technical Project & Program Management
- Healthcare & Health Data Systems
- Cross-Functional Team Leadership
- Risk, Issue & Dependency Management
- Stakeholder & Executive Communication
- Agile / Scrum Delivery
- Process Improvement & Delivery Methodology
- Regulatory & Compliance-Driven Projects
Certification
Certified Scrum Product Owner
Project Management Professional
Timeline
Project Manager
O.C. Tanner
04.2022 - Current
Technical Project Manager
IFIT
03.2021 - 02.2022
Client Success Manager
Alegeus Technologies
12.2018 - 03.2021
Technical Project Manager
HealthEquity
05.2015 - 12.2018
Senior Account Manager
OptumHealth Bank
03.2012 - 05.2015
Implementation Project Manager
Wells Fargo
02.2007 - 03.2012
Operations Trainer
SelectHealth
04.2004 - 01.2007
Bachelor of Science - Behavioral Science And Health
University of Utah