Hilary McLean
Baker City,OR
Summary
Enthusiastic Imaging patient care specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical terminology, clinical workspace, and training in medical billing and coding. Motivated to learn, grow and excel in the medical field. Currently enrolled in Medical Billing and Coding through US Career Institute.
Overview
3
3
years of professional experience
Work History
Imaging Patient Care Specialist
Saint Alphonsus Medical Center
Baker City, Oregon
02.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transcribed Radiology Orders and scheduled patients into EPIC system.
- Retrieved medical data for physicians and patients
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Studied and researched various medical terms as well as software and coding systems.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
Office Administrator/Receptionist
Emmett Family Medicine
Emmett, ID
10.2019 - 07.2020
- Performed clinical and support tasks to one or more physicians in a clinical environment
- Knowledge of medical terminology and HIPAA compliance
- Supported quality patient care
- Answered telephones, screen calls, and took messages in accordance with physician instruction and direct calls to appropriate staff
- Maintained physician calendar of meetings and personal appointments
- Scheduled and confirmed diagnostic appointments, surgeries, and other medical consultations
- Performed a variety of patient care activities to assist physician and nursing personnel
- Prepared billing correspondence and maintained database to organize billing information
- Managed multi-line phone system and pleasantly greeted patients
- Professionally and courteously verified appointment times with patients.
Data Entry/Dispatcher
Sunroc Corporation
Garden City, ID
07.2017 - 05.2018
- Coordinated truck dispatch to jobs with orders received from customers and operated computer to produce appropriate customer tickets
- Verifies tickets for numbers, date and time accuracy
- Collects COD money and properly records it
- Provided high level customer service by displaying courteous, helpful, knowledgeable interaction and behaviors
- Effectively managed a high-volume of inbound and outbound customer calls
- Maintained product knowledge necessary to answer customer questions
- Performed housekeeping duties to ensure that scale house is clean and orderly.
Smiles survey Assistant
State of Oregon, Oregon
Baker City, OR
10.2016 - 06.2017
- Assisted dental hygienist with clinical examinations of first, second and third grade children
- This survey focuses on untreated tooth decay, sealants, and early childhood caries
- Escorted students to & from classroom to conference room where survey was conducted
- Directed students, and worked with students one-on-one obtaining necessary information
- Measured and weighed students
- Filled out, organized and filed appropriate paperwork.
Education
Certification in Medical Billing & Coding -
US Career Institute
Remote05.2022
High School Diploma -
Baker High School
Baker City, OR06.2005
Skills
- Quality Assurance
- Microsoft Office Suite
- Regulatory Compliance
- Building Customer Trust and Loyalty
- Administrative Tasks
Timeline
Imaging Patient Care Specialist
Saint Alphonsus Medical Center
02.2022 - Current
Office Administrator/Receptionist
Emmett Family Medicine
10.2019 - 07.2020
Data Entry/Dispatcher
Sunroc Corporation
07.2017 - 05.2018
Smiles survey Assistant
State of Oregon, Oregon
10.2016 - 06.2017
Certification in Medical Billing & Coding -
US Career Institute
High School Diploma -
Baker High School
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