Hilary O'Neil
Rochester,NY
Summary
Highly-motivated, sales representative with a passion in health sciences. Dedicated to building productive relationships with customers and colleagues. Team player able to lead positive customer experiences by evaluating and implementing clients needs to close deals, secure leads and customer loyalty. Seeking to build upon acquired skills and continue to exceed sales quotas in challenging new position.
Overview
12
12
years of professional experience
Work History
Nanny
Towner Family
01.2019 - Current
- Create a safe, clean and engaging environment
- Organize activities that enhance children’s physical, emotional and social well-being.
Sales Associate/Fitness coach
The Rochester Athletic Club for Women
Rochester, NY
03.2018 - 01.2019
- Successfully initiated and closed membership deals and nurtured relationships with current members to secure referrals
- Efficiently completed 50-100 phone calls per day and successfully scheduled appointments, meetings and tours through effective and assertive communication.
- Leader of a sales team that was nominated for exceeding the highest monthly quota in the corporation
- Designed specific exercise programs for each new member based on client assessment and analysis
Dog Caretaker
K9 Kamp Dog Daycare
East Syracuse, NY
01.2013 - 01.2018
- Responsible for 90+ dogs daily
- Contributed to repeat business by providing outstanding customer service to both clients and pets
- Remained alert to environmental conditions to protect health and safety of the dogs
Development Associate
Chittenango Landing Canal Boat Museum
Chittenango, NY
01.2015 - 01.2017
- Researched, evaluated and implemented the transition to a more sophisticated customer relations management database (CRM).
- Maintained the organization’s social media accounts and websites, adding new, exciting content on a consistent basis.
Hostess
The Met Back Bay
Boston, MA
01.2016 - 01.2016
- Managed sophisticated and demanding clients, problems and expectations
- Communicated and worked well with professional co-workers and diverse patrons including US and world travelers
- Resolved guest and employee complaints to maintain customer satisfaction and repeat business
Education
Bachelor's of Science - Exercise Science
SUNY College At Cortland
Cortland, NY2017
Skills
- Team leadership
- Self-motivated
- Quick learner
- Client-focused
- Excellent communication
- Customer-service oriented
Accomplishments
Cortland Varsity Women’s Lacrosse
- 2015 NCAA Division III National Champion
- First Team All – State University of New York Athletic Conference (SUNYAC)
Women’s Lacrosse Leadership Committee
- Senior leader of the collaboration of the Leadership Counsel
SUNY Cortland Greek Peak Leadership Camp
- Selected to develop and cultivate and apply leadership skills
Timeline
Nanny
Towner Family
01.2019 - Current
Sales Associate/Fitness coach
The Rochester Athletic Club for Women
03.2018 - 01.2019
Hostess
The Met Back Bay
01.2016 - 01.2016
Development Associate
Chittenango Landing Canal Boat Museum
01.2015 - 01.2017
Dog Caretaker
K9 Kamp Dog Daycare
01.2013 - 01.2018
Bachelor's of Science - Exercise Science
SUNY College At Cortland
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